Harry Sandhu Email and Phone Number

• Provide remote support for all users throughout North America • Extensively utilized Remedy to record and track issues. Escalated issues as needed and maintained communication with customers and Technical teams. • Provided Tier 1 and 2 support for all applications. • Upgraded user’s Desktops or laptops with latest software upgrades done via Altiris. • Working with Citrix for U.S based clients. • Provide support for VPN/ SecureID• Provide users Network access and lotus notes database access with Active Directory

• Tier 1 network support• Troubleshoot hotel guest’s connections from both the hotel network side as well as the PC side• Complete resolution of technical issues • Monitor, maintain and reboot servers and switches remotely • Maintain knowledge of new software versions

• Worked with Linux based servers• Helped with the sales and development of custom servers providing complete solutions to our customers• Worked with vendors and engineers on developing new server chassis• Responsible for managing up to twenty accounts for companies such as Hypercom, Cache logic, Globalcerts and Metainfo