Harry Smith Email & Phone Number

North American Information Technology Manager  December 2016– Present I started as the IT Operator position and in my six month of employment was promoted to North American IT Manager. I support infrastructure and clients from Canada to Brazil. I support 20 regional offices and approx. 700 office and field employees. Support and roll out of several key applications, OPUS, CRM, RINEW, Office 365, Lotus Notes email Migration,etc. • Implement RINA IT policies and procedures, coordinating with Corporate IT.• Manage help desk services on infrastructure and workplaces and for all the business applications in production, coordinating third party suppliers, monitoring and measuring the SLA .• Manage area IT infrastructure for North and South American Offices • Monitor IT budget for the relevant Shared Service Center.• Drive continuous quality improvement for own and related area.• Share and define with Corporate IT any new local IT activities and projects.• Act as daily point of contact within the countries in the Cluster of the Shares Service Center.Career Highlights: Setup, manage, and negotiate hardware vendors. Implemented a print servers for the America offices. Vendor contract management and negotiations.  Implemented a helpdesk solution for the Americas. Process improvement and technical documentation. Major data center upgrade. New office migration and design and deployment of Infrastructure. Conference room automation and design. SharePoint migrations. Lotus Notes to Office 365 email migration. O365 Administrator: Teams, SharePoint, Security, Compliance, Exchange, Authentication, and Service Support.  Teams Phone Migration using operator connect and direct route. Teams conference room equipment – physical desktop phones. Life cycle of Infrastructure and end user devices. Management of direct employees, contractors, and consultants. PRTG monitoring of 160 offices worldwide and over 6,000 devices

Supporting the Americas offices from Canada to Brazil:• Area Asset Management (Hardware – Software – Licensing)• Remote PC installation (from Master disk) / re-installation and configuration on Lan Ethernet / Wireless• Control of Physical Back up for Area Servers – Restore management when needed• Antivirus Management on Area devices• Technical Software Installation on PC• VMware Virtual Center Operations and Management• Control of Lotus Domino Replication• Control of Distributed File System Replication • Control of Firewall and Access Points• Printers management• Local Systems monitoring (Home Office System monitoring, when necessary) • Help Desk services (Interacting with the supporting Team)• Maintenance and trouble management with Home Office Interactive Technologies Communication (ITC), OPIT, GSS and local suppliers • Checkpoint Firewall / Cisco Routers and Switches• Windows 2008 R2 / 2012 R2 / 2019 server • Lotus Notes – Domino • VMware ESX 5.x vSphere * Teams , Exchange 365, Sharepoint 365 Administration

Trico Lift was purchased by Blueline Rental in February of 2015, I was offered the position of Infrastructure Analyst. Blueline paid my relocation expenses so we moved to the Houston area. My duties at Blueline Rental included Support of 2500 + users, Server Data Center Builds, eFax Solution for the entire company ( 150+ locations), Aerohive Administrator, Radius Server, Docstar Server , DHCP Scope creation, PRTG Network monitoring tool implementation, Project Lead on ATT Voice and Data Conversion, Project lead on business broadband implementation project. Project Coordinator for new location openings. Helpdesk Support Tier I, II, and III. I worked closely with the Helpdesk, Branch Managers, and ATT to order, schedule and facilitate new location openings. Technical documentation. LAN / WAN support and Monitoring. Created Work orders for vendor repair or site installations of data cabling and or computer services. Wrote PO’s for Hardware ordering.Career Highlights: Setup Network Monitoring for 50 Servers and 450 Routers, Switches , and ASA Firewall devices Implemented a Print Server for the entire company Implemented Aerohive WAP network with Radius Authentication Implemented an eFax solution to replace analog fax lines saving the company an estimated 100K Process improvement and technical documentation Project Manager on ATT Voice and Data conversion project Project Manager on Broadband ASA implementation.

Senior It Specialist: Working as LAN Administrator for Trico Lift, my duties are Tier I, 2, 3, and 4 support, Active Directory and Exchange Administration, Cisco VOIP Admin, Mobile Phone Support / Air Watch Admin, Help Desk ticketing and Resolution/ Escalation , Application Documentation. New Hire Setups, Desktop /Laptop imaging, New Hire training, Termination documentation, VSphere Admin, Spiceworks Administration and Development, Axiom Admin, and Backup Administrator My first few days at Trico Lift I discovered that backups hadn’t been successful for over 6 months, I suggested an inexpensive iSCSi solution and offsite storage. During the next few months I worked with ARCserve support to correct failing migration jobs to Amazon. I gave the help Desk Portal a face lift and included a how to document section, training videos, a cell phone exchange page, and a customer feedback page. I implemented a Network monitoring tool that gave our department information on end of life server equipment. I used that information to design and implement replacement domain controllers in the 5 branch offices.

Senior Consultant, Technology Services: Working as LAN Administrator for Forethought Financial Group, my duties are Tier I, 2, and 3 support, Active Directory and Exchange Administration, Laserfiche’ Admin, Live Communicator Admin, Thinking Phones VOIP Admin, MAC Support, iPad, iPhone support, Mobile App Support, Help Desk ticketing and resolution/ Escalation , Application Documentation. My duties included New Hire Setups, Desktop /Laptop imaging, New Hire training, and Termination documentation. I was awarded a performance bonus in my first quarter for working through and resolving phone quality issues with the VOIP Vendor Thinking Phones.

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Working at Lockheed Martin help desk, my duties are Tier 2 help desk support and refresh technician. We are supporting over 10, 000 users and deploying new desktops and laptops with Windows 7 to over 6,000 users. The tools I use daily are Remedy, SMS, USMT, Lansweeper, and Dameware.

Worked as the IT Manager where I was in charge of the network, printers, internet connection, maintaining the firewall and router, deployment of desktops and laptops to the office and field personnel. Supported the Construction Office suite as well as Outlook and Exchange Server. Supported Windows Server 2003 and 2008 also supported office 2010.

Worked in the staffing division on varies projects: Project at Chart One. Customer support of a Windows NT, Windows 98, and Windows 2000 network, I am currently Managing the helpdesk and all of it’d functions. We support 270 hospital sites. My duties include building and configuring Servers and workstations. Software support of Chart One’s Medical Record Scanning systems. Deployment and scheduling Vendors for onsite support as well as phone support. Maintaining of Server Backups at the Marlton office. Project at MBNA. Customer support of a Windows NT network, I supported approx. 350 users where my duties included deployment of PC, Laptop, and printers. Re-imaging PC and Laptops. User support for printing and file shares. Process paper work for user access to certain network resources.Project at AIG Wilmington. Served as 2nd. Level support for the Employee Benefits Department. Assigned to the stabilization of the LuminX application and to the Server which houses the application. Key role at AIG included desktop configuration and server maintenance, database administration, and desktop deployment in a Windows NT environment. Support for network connectivity and print sharing for approximately 900 users.Project at JSPI Malvern. Novell Administration of a Global Network. GroupWise Administration and desktop deployment to several regional offices. Lead of the Zen works rollout and Windows NT workstation. Administrator of Raptor fire wall and development of a NetWare 5 rollout.

Project Leader on several LAN/WAN Integration Project (Hubs, Routers, Switches, Lan-Plex, and Fiber Connection.) Worked on Compaq Servers and HP Net Servers, Installs, NetWare 3.12 to 4.11, and Windows NT Administration. Working currently towards MSCE Windows NT. Installed several NT and NetWare Servers. Completed Hardware upgrade and Desktop Integration of 425 PC’s at Wyeth Labs in Cherry Hill and Wyeth in West Chester. Worked on Compaq, HP, Gateway, Dell, and IBM PC’s and Servers. Compaq, HP, Gateway, Dell, and IBM Laptops. Mac’s, Tape Backup Systems, POS. Hardware, Modems, DIGI Boards, HP, Lexmark and other Network Printers. Network Hardware including Ethernet Adapters, Token Ring, Hubs, Switches, Fiber Connections, Array Controllers, and Print Servers. Expertise in the following Software: Novell NetWare 3.1X, 4.1X, Intranet ware, GroupWise, Microsoft Windows 3.X, Windows 95, NT Workstation, NT Server, OS/2, MAC OS, LANtastic, Lotus Notes, Exchange Server, Outlook, POS. Software, Open Systems, Word Perfect Suite, and Microsoft Office all Versions. Started in the Service Department and was promoted to the Advanced Technologies Group within 9 months.

Working as a CE in the break fix arena working on Laser Printers, IBM equipment ( Printers, PC’s & Laptops), Packard Bell, Sears, Best Buy, Gateway 2000, and HP Printers. A+ Certified in DOS, Windows, and Hardware. Familiar with OS/2 Warp and MAC OS.

Authorized Compaq Service Engineer working for Decision One. Service and Support Windows 95, LANtastic, Novell, Windows NT System Integrator. Specializing in hardware trouble shooting and in LAN Topologies and design. Manufacture our own line of Personal Computer. POS Hardware and Software.