• Administered a variety of IT SaaS systems• Provided in office support a few times a week• Onboarded and offboarded users• Assisted in company migration• Implementing and introducing ways to be more autonomous with weekly or daily tasks

• Image laptops using Clonezilla or Fog Project and provision accounts for new hires• Provide technical support for Windows and macOS alongside additional hardware/software issues andservice requests using Zendesk• Manage inventory of software licenses and hardware assets with SnipeIT• Point of contact for company migration from Hosted Exchange to Office 365 and Dropbox to OneDrive• Onboard new hires and provide technical training to team members and employees• Travel to company events across the country for on-site technical setup and troubleshooting• Assist in company relocation/office move: Desk setup, access point installation, and phone setup• Project manage all hardware needs for transitioning the company to a fully remote work life during the Pandemic

• Monitored and configured access points with Cisco Prime Infrastructure• Registered access points using University of Oregon’s Network Documentation Tool (Net.)• Site surveyed buildings and classrooms using Ekahau to determine coverage and connectivity• Responded to tickets submitted by faculty and students regarding issues about Wi-Fi• Relocated access points on site to better the connection and speed of Wi-Fi• Troubleshot any access points that go down or have a problem communicating with the controller

• Worked one on one with students, ranging from elementary school to high school• Worked on subjects such as Mathematics and Science• Prepared students for the SAT and ACT

• Documented data and costs of products using Excel• Composed lists of helpers and supplies with Microsoft Word• Assisted in copying and filing papers as well as organizing boxes and tools• Repaired minor computer problems and kept computers up to date