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Customer Experience Management and Service Culture specialist with broad experience in managing project Service Strategy, Service Operation as well as Service Measurement for Conventional Service Channel and Contact Center. Those capabilites enhanced with good understanding in Management System based standard such as ISO 9001 for Quality Management System as well as IS0 10001 for Customer Satisfaction, ISO 10002 for Customer Complaint Handling and ISO 18295 for Customer Contact Center . Deep exposure and understanding of people management, service culture, call center operation and managerial skill with excellence performance achievement. My 5 Top strength are : Strategic, Developer, Arranger, Maximizer and Positivity.
Mitra Utama Sertifikasi - Iso Consultant
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Director Of TrainingMitra Utama Sertifikasi - Iso ConsultantJakarta, Indonesia
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Senior PartnerLinkace Consultant Jan 2013 - Present
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Senior PartnerCarre Ccsl Jan 2014 - May 2021JakartaManage Annual Omnibus Research : Customer Experience Index (CXI), Digital Customer Journey Experience Index (DCJXI), Excellent Service Experience Index (ESEI) and Contact Center Service Excellent IndexMaster Trainer for Customer Experience as well as Service ExcellenceLead Consultant for Customer Journey Experience Develoment
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Senior Trainer/Auditor/Researcher/Consultant For Service Quality And Customer ManagementCarre Center For Customer Satisfaction And Loyalty (Carre Ccsl) Jun 2004 - Dec 2013Greater Jakarta Area, Indonesia- Master Trainer for Service Skill, Service Operations as well as Service Leadership and Strategy- Service Culture Auditor Based On 5 Pillar of Service Culture- Researcher for Customer Satisfaction and Loyalty Survey as well as Mystery Shopping/Calling- Conduct end to end Service Culture Development- Developer for 2 Indonesia Greatest Customer Management OmniBus Research : Service Quality Index = SQI (award name : Service Quality Award = SQA) and Contact Center Service Excellence Index = CCSEI (award name : Contact Center Service Excellence Award = CCSEA)
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Senior Trainer/Auditor/Consultant For QsheSentral Sistem Pengembangan Manajemen (Sspm) Sep 2001 - Jun 2004- Master Trainer for Business Process Mapping, Business Process Improvement, Awareness to Management System Based On Standard, Quality/Aspect/Hazard Analysis and Critical Control Point as well as Internal Audit- Develop business process to comply with Integrated Management System (QHSE)- Conduct Audit for measurement system complaince
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Trainer/Auditor/Consultant Iso 9000Surveyor Indonesia Sep 1998 - Aug 2001- Master Trainer for Business Process Mapping, Awareness to Quality Management System as well as Internal Audit- Develop business process to comply with Quality Management System- Conduct Audit for measurement system compliance -
Quality Control EngineerToyota Astra Motor 1996 - 1998- Review daily quality product for respective part from KIJANG- Lead respective vendor for corrective and preventive action- Conduct quality training for respective vendor
Harry Susanto Skills
Harry Susanto Education Details
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Industrial Engineering - University Of IndonesiaIndustrial Engineering -
Sma 34 JakartaPhysics
Frequently Asked Questions about Harry Susanto
What company does Harry Susanto work for?
Harry Susanto works for Mitra Utama Sertifikasi - Iso Consultant
What is Harry Susanto's role at the current company?
Harry Susanto's current role is Director of Training.
What is Harry Susanto's email address?
Harry Susanto's email address is ha****@****ail.com
What schools did Harry Susanto attend?
Harry Susanto attended Industrial Engineering - University Of Indonesia, Sma 34 Jakarta.
What skills is Harry Susanto known for?
Harry Susanto has skills like Training, Strategic Planning, Performance Management, Strategy, Leadership, Organizational Development, Business Process Improvement, Marketing Strategy, Project Management, Auditing, Public Speaking, Training Delivery.
Not the Harry Susanto you were looking for?
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Harry Susanto
Jakarta Metropolitan Area -
Harry Susanto
Grinding Media | Forging | Casting | Roll Forming | Overall Equipment Effectiveness | Plant ManagerBanten, Indonesia1molycop.com -
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Harry Susanto
West Java, Indonesia
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