Harry Thacker Email & Phone Number

Stafford, England, United Kingdom

Helping and managing individuals who are feeling unwell and have tested positive on a lateral flow test. This required car park management, resolving problems and queries, handing out test kits and ensuring the site remained secure. All while ensuring that health and safety procedures were followed, protecting individuals visiting the site and preventing a covid outbreak at the testing centre . Day to day task involved customer service skills, ensuring that unwell individuals were guided… Show more Helping and managing individuals who are feeling unwell and have tested positive on a lateral flow test. This required car park management, resolving problems and queries, handing out test kits and ensuring the site remained secure. All while ensuring that health and safety procedures were followed, protecting individuals visiting the site and preventing a covid outbreak at the testing centre . Day to day task involved customer service skills, ensuring that unwell individuals were guided through the testing process properly and efficiently. Furthmore, this required a high level of adaptability and flexibility. This was due to my role and team members rotating on a daily basis. Show less

Customer service based role at Pear Tree Farm in York.● My previous role has presented me with unique problem solving opportunities on adaily basis. As a result I have become well versed in going above and beyond to ensurethat all customers' complaints and queries are resolved.● I have shown the ability to work in a high pressure environment. This was especiallyprominent throughout the eat out to help out scheme and the ongoing COVID-19pandemic. The eat out to help… Show more Customer service based role at Pear Tree Farm in York.● My previous role has presented me with unique problem solving opportunities on adaily basis. As a result I have become well versed in going above and beyond to ensurethat all customers' complaints and queries are resolved.● I have shown the ability to work in a high pressure environment. This was especiallyprominent throughout the eat out to help out scheme and the ongoing COVID-19pandemic. The eat out to help out scheme saw hundreds of new and old customersarrive at Pear Tree Farm, alongside staff members having to isolate on short notice. This required adaptability, to ensure that all customers received the high quality of servicethey expected from a Greene King pub.● Demonstrated a flexible approach to work, covering colleagues that have had to isolateon short notice.● Experience with the health and safety issues generated from the COVID-19 pandemic.On numerous occasions I had the role of the COVID-19 officer at Pear Tree Farm. Thisrequired me to ensure that all surfaces and facilities were regularly sanitised.● Furthermore, I had to ensure that the pub was abiding by the health and safetymeasures put in place, ensuring that the antibacterial stations were stocked and thatsocial distancing rules were complied with.● Developed skills in sales, through regularly working behind the bar, ensuring thatcustomers were served swifty and correctly. This involved handling cash and cardpayments, and abiding by policies such as challenge 25.● Gained experience in stock taking. At the end of shifts, before closing, it was essential to take stock. Therefore it became a regular activity to ensure that the pub and barremained well stocked for the following day. Show less

Bachelor Of Arts - Ba, Criminology, 2:1

● Demonstrated high quality verbal and written communication. In the form of presentations, group activities, assignments and research.

Level 3 Diploma, Public Services And Applied Law, Triple Distinction*