Harry Utting Email & Phone Number

Abbots Langley, Gb

London, England, United Kingdom

• Act as the first point of contact for all clients including UK, European, International, Corporate and Trade clients.• Identify and Maximize opportunities to sell key services such as storage and full value protection through a proactive approach and upselling 3rd party services. • Build long term relationships with new/ existing clients and suppliers. • Pay attention to competitors and their activities within the industry. • Handling enquiries and turning them into sales opportunities through focused questions and good listening skills. • Contacting potential clients via telephone and email. • Provide quotations based on information obtained yourself or arrange a survey for an estimator to attend a site survey. • Quotation Production - input data accurately into Moveware. Obtain multiple rates from suppliers seeking a quality supplier at the best price. • Price in accordance with availability, move date, insurance value, competition, and client expectations. Refer to Sales Manager for guidance to ensure in line with company policy. • Manage existing storage client's requests for delivery from store. • Follow up all quotations/enquiries - co-ordinate daily follow up process through diary actions on Moveware and daily monitoring. • Negotiate price with potential clients to secure most profitable outcome. • Ensure all administration relating to sales is completed and recorded on Moveware. • Communicate with and keep informed all teams of the progress of a move through constant and accurate updating of Moveware. • Book the move with Operations via Moveware and hand over the move to Move co­ordination team.

Kings Langley, England, United Kingdom

This role was a combination of New Business Sales and Account Management. Through the utilization ofvarious sales methodologies, my role consisted of following up on inbound opportunities, hunting andfinding new business, and ensuring I maximised all revenue opportunities with each and every client. Key tasks and responsibilities;● Present, promote and sell products/services using consultative selling, to both existing and prospectivecustomers● Hit targets● Coordinate sales effort with team members and other departments● Analyze the territory/market’s potential, track sales● Regular training and knowledge development to always be getting better● Find new, uncapitalised revenue opportunities within existing markets● Perform cost-benefit and needs analysis of existing/potential customers to meet theirneeds● Establish, develop and maintain positive business and customer relationships● Expedite the resolution of customer problems and complaints to maximize satisfaction● Supply management with reports on customer needs, problems, interests, competitive activities,and potential for new products and services.● Continuously improved through both client and colleague feedback

Joined Insurtech start-up as a part of the Ops and Surveyor team, and quickly was identified as a leader in the business who had a skill and passion for Account Management. Was quickly promoted out of the Surveyor team to Account Manager and subsequently to a Head of Client Success role. That role saw me responsible for all accounts and the overall growth and success of the expanding book of B2B clients. Negotiated and closed direct commercial partnerships to implement disruptive, iterative virtual survey technology in the relocation, property and logistics space to improve partner outcomes and revenues. Key highlights;• Built and maintained relationships with key stakeholders - director level and above• Account Managed and oversaw the growth of existing client B2B revenues on keynew-to-market technology (£12K in 2017 to £120K in 2018 to £250K in 2019)• After inheriting an initial client base of less than 10 accounts, grew the overallbook to over 200 clients in 16 countries by the time I left• Regular attendee at key international trade events both in Europe and the US• Streamlined the Client Success function by helping to devise (and implement)a structured SaaS model, that both won and retained more business• Worked across multiple departments (Product, Marketing Operations, Legal) atDirector level and above to ensure broader optimal business outcomes forBuzzGroup• Devising, developing and delivering both virtual and onsite training programs for clients• Conducting quality control checks on product and platform offering• Liaising with Marketing regarding existing and new business marketing strategy - executing saidcampaigns• Devising and implementing Client Success Tracking - a method to ensure account are delivering bothquality and revenue growth each month

West London Branch

Over a 4 year period, I fulfilled a range of roles at Pickfords, ranging from sales based roles (many of the details outlined in my more recent period there, detailed above), to more people management focussed roles.Many of the functions/skills/success relevant to your advertised role are detailed in the section thataddresses my time at Pickfords, Mar 2020 - Aug 2021