Harry Watts Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida

Responsible for the daily activities of the Network Engineering Associate of Applied Science program at the Jacksonville campus. Oversee all aspects of the program including program growth, accreditation compliance, student/course scheduling, instructor hiring/placement, course layout/outline, student relations, and student success/placement.

Jacksonville, Florida Area

Taught A+ hardware and software, Administering Microsoft Windows 7, and five Microsoft Server 2008 R2 courses.

Jacksonville, Florida Area

Regional Senior IT/IS Director 2010-2012Area IT/IS Manager 2003-2010* Developed/administered a $1.2M budget and associated procurement efforts. * Responsible for the efforts of 35 IT/IS personnel across 4 states. This team: supported 6 Call Centers; >4,000 computers and servers; developed SQL databases; maintained CSG, AMDOCS and ICOMS billing systems; installed/maintained INTECOM and AVAYA phone systems; developed/analyzed all financial and operational reports.* Reduced telecom expenses from 321K to 97k monthly.* Through aggressive vendor management, consistently saved >$60k per year in expenses.* Provided effective, efficient customer service while reducing headcount by 40%.* Personally planned and managed the relocation of the Jacksonville 900 seat call center.- This effort required that both call centers remain operational, 24x7, throughout the transition with zero downtime. - Accomplished with no interruption of service or loss of productivity.*Highly successful transition resulted in bonuses for all IT personnel, personally awarded by the VP of Finance.

Mobile, Alabama Area

-- In addition to IT/IS responsibilities listed in the previous position below, added Customer Service Manager duties:* Developed lectures and taught training classes for new products including: VOD/SVOD, TV Gateway Program Guide, CHSI, and HDTV.* Managed the efforts of 45 Customer Account Executives (CAEs).* Developed individual/group training programs, modified the CAE staffing process and provided strong, focused leadership to achieve: - Increased phone statistic percentage (calls answered within 30 seconds) from 65% to 92%- Reduced service credits by 61%,- Increased digital sell-in rate from 54% to 70%.- Doubling of internet sell-in rate from 9% to 18%.- Highest buy and usage rates of VOD products throughout the company.* Through revised staffing and productivity enhancements, improved service level by 30% while simultaneously reducing headcount by 15%.

Mobile, Alabama Area

* Responsible for the development, maintenance, operation and security of all network systems* Evaluated needs and determined the best solution for all data/voice communication circuits* Maintained close coordination between the Comcast IT Data Center and Southern Division to ensure that corporate strategies and standards were implemented* Coordinated with Division/Region/System personnel to evaluate IT needs; prepared annual IT budget to support these areas* Recommended/approved hardware and software packages to promote cost-effective IT operations* Built and maintained a Wide Area Network in Alabama and Mississippi to support area offices* Responsible for the maintenance/modification of telephone systems in four cities* Designed and maintained a system to allow a single Digital Addressable Controller (DAC) to connect four Corps and two billing systems across four cities.

Gulf Breeze, Fl

IT Technician/Certified Technical Trainer

Ms, Management, 4.0

Bs, Liberal Studies;(Psychology, Sociology), 3.88