Anthony Harry Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

Responsible for supporting 3 offices in Europe: London, Spain and Poland.Optimised tools and procedures for managing environments.Analysed and documented processes and followed all guidelines.Supported incidents in the ticket queue producing solutions in a timely manner.Implemented backup solutions for hardware and software globally.Shared responsibility for AV equipment and comms for remote sessions Zoom Rooms and pods.Shared responsibility for integration of the reviewed ticketing system in Atlassian Jira.Keen eye for detail in project planning bringing strength to a team and using OTB ideas.Assisted with federating known applications for SSO/SAML, GSuite and Bettercloud.Assisted in integrating MacOS / Windows MDM HexNode including over 100 MacBooks company wide.Educated workflow process and understanding for users lacking skill with newer technologies:-Remote environments.-Smart devices.-Cisco Networking.-Ubiquiti | Unify Networking.-Use of software.-Browser hygiene.-Hardware hygiene.Educated management on technologies with strong communications and learning skillset.Worked closely with SecOps/Platform/Compliance teams to achieve higher quality resolutions.Worked with colleagues in high risk areas to ensure smoother resolution to challenges.Supported colleagues in heated environment when needing to push new initiatives.Enhanced IT workflow by setting expectations for support with realistic SLA’s company wide.https://tripledotstudios.com

London, England, United Kingdom

Responsible for supporting 3 offices in UK: London, Farnborough and Lymington.Optimised tools and procedures for managing environments.Analysed and documented processes and followed all guidelines.Supported incidents in the ticket queue producing solutions in a timely manner.Implemented backup solutions for hardware and software globally.Solely responsible for AV equipment and comms for remote sessions Zoom Rooms and pods.Solely responsible for integration of the reviewed ticketing system in Atlassian Jira.Keen eye for detail in project planning bringing strength to a team and using OTB ideas.Assisted with federating known applications for SSO/SAML, GSuite and Bettercloud.Assisted in integrating MacOS MDM Jamf including over 200 MacBooks company wide.Assisted in integrating Windows MDM NinjaOne including over 100 Notebooks company wide.Educated workflow process and understanding for users lacking skill with newer technologies:-Remote environments.-Smart devices.-Use of software.-Browser hygiene.-Hardware hygiene.Educated management on technologies with strong communications and learning skillset..Worked closely with SecOps/Platform/Compliance teams to achieve higher quality resolutions.Worked with colleagues in high risk areas to ensure smoother resolution to challenges.Supported colleagues in heated environment when needing to push new initiatives.Enhanced IT workflow by setting expectations for support with realistic SLA’s company wide.https://gohenry.co.uk

London, England, United Kingdom

Responsible for supporting 2 offices in London: Victoria, London Bridge.Optimised tools and procedures for managing environments.Analysed and documented processes and followed all guidelines.Supported incidents in the ticket queue producing solutions in a timely manner.Procured and configured hardware and software globally.Solely responsible for onboarding and offboarding users with equipment.Solely responsible for stock acquisition and allocation.Keen eye for detail in project planning bringing strength to a team and using OTB ideas.Solely responsible for setting up and configuring Windows MDM Microsoft InTune.Assisted in integrating MacOS MDM including over 300 MacBooks company wide.https://zwift.com

London, England, United Kingdom

Responsible for supporting 3 offices in EMEA: London, Berlin and Finland.Optimised tools and procedures for managing environments.Analysed and documented processes and followed all guidelines.Supported incidents in the ticket queue producing solutions in a timely manner.Implemented backup solutions for Creative department assets.Implemented backup solutions for hardware and software globally.Solely responsible for AV equipment and comms for remote sessions and all hands meetings.Assisted with integration of new ticketing system.Assisted with federating known applications for SSO/SAML via Bitium, GSuite and Okta.Keen eye for detail in project planning bringing strength to a team and using OTB ideas.Solely responsible for setting up and configuring Windows MDM Microsoft InTune.Assisted in integrating MacOS MDM Fleetsmith including over 300 MacBooks company wide.Solely responsible for building and opening an office in Berlin for our GM:-Successfully managed project planning-Successfully worked with the building owners/construction workers/networking team-On boarded several users back into the system in a secure and efficient manner-Worked quickly to resolve any unforeseen problems without hindering revenue-Worked closely with ISP for hard dates to attain a Gigabit line solution-Configured network equipment to be accessible remotely with failover solution.-Configured Unify/Ubiquity networking hardware: Router/Switch/WAP

London, England, United Kingdom

https://vungle.com/

London, United Kingdom

Installed and upgraded Windows Servers, Windows desktops and Mac OS systems.Optimised tools and procedures for managing environments.Analysed and documented processes and followed all guidelines.Responded to trouble tickets, work requests and completed in a timely manner.Implemented disaster recovery plans to maintain and recover systems and data.Understood and worked towards minimising potential threats and risks.Proficiently handled system outages and routine incidents.Negotiated beneficial vendor agreements and maintained productive relationships.

London, United Kingdom

https://microsolv.co.uk

London, England, United Kingdom

London, England, United Kingdom