Harry Ashbridge

Harry Ashbridge Email and Phone Number

Head of Writing and Customer Experience @ Sunsave
United Kingdom
Harry Ashbridge's Location
United Kingdom, United Kingdom
Harry Ashbridge's Contact Details

Harry Ashbridge work email

Harry Ashbridge personal email

n/a
About Harry Ashbridge

I’m a writer, trainer and language strategist. I believe that better writing can measurably improve every single aspect of a business, inside and out, and I spend my days trying to prove it.Right now, I'm leading the writing team at Monzo, which I started back in 2018 (the team.. not the bank). This is my baby: monzo.com/tone-of-voiceI’ve written pretty much everything there is to write. From poems on beer cans, to HR policies, to scripts, to speeches for FTSE 100 CEOs and a former England football captain.I’ve trained thousands of people to be more confident and effective with words, including lawyers, engineers, journalists, bankers, brand people and writers from agencies like Wieden+Kennedy, M&C Saatchi and Ogilvy.I’ve run a whole bunch of language programmes for companies big and small; developing tone of voice principles, monster rewrites, content strategy. Whatever it is, I get the call if someone needs to balance big-picture thinking with real attention to detail* about the nuances of language.*Haters will say it’s pedantry

Harry Ashbridge's Current Company Details
Sunsave

Sunsave

View
Head of Writing and Customer Experience
United Kingdom
Website:
sunsave.energy
Employees:
37
Company phone:
0800 8021456
Company email:
hello@monzo.com
Harry Ashbridge Work Experience Details
  • Sunsave
    Head Of Writing And Customer Experience
    Sunsave
    United Kingdom
  • Monzo Bank
    Head Of Writing & Customer Experience
    Monzo Bank Dec 2020 - Present
    London, England, Gb
    When you're a bank that lives on a phone, the words are a huge part of the customer experience. I still look after our writing team, working to make sure all the words we produce – inside and out – work hard for Monzo and our customers. Now my role also covers joining the dots on our customer experience, so dealing with Monzo is just as great whether you're opening an account, moving some money or making a complaint.
  • Monzo Bank
    Senior Writing Lead
    Monzo Bank Jan 2018 - Dec 2020
    London, England, Gb
    My aim has been to create a culture of care for words where every single person in the company has the knowledge, confidence and skill to do great writing every day, and every word we produce is on brand and working hard for us. No biggie.I've focused on five things:- building a team from scratch, to keep standards high across the company- working on company-defining documents, like our mission and values- making good writing part of Monzo's processes in hiring, product approvals and more- being an enabler, not a bottleneck, by training and coaching Monzonauts on better writing- writing everything you can think of, so our tone of voice is reflected everywhere
  • The Writer
    Senior Writer And Head Of Customer Experience
    The Writer Mar 2012 - Dec 2017
    London, Gb
    I started as an Editor at The Writer, and worked my way up to being a Senior Writer heading my own Customer Experience department.My work fell into 3 main buckets:- Tone of voice stuff, like creating and rolling out guidelines for brands including Santander, NatWest, Savills, British Gas, Barclaycard and Royal London- Customer experience stuff, like cutting complaints, boosting sign-ups and improving brand perception by changing words- Writing stuff, like honestly everything you can imagine for over 200 brands.
  • 7City Learning
    Publications Manager
    7City Learning Feb 2010 - Nov 2011
    London, Gb
    I spent most of my time:- copyediting- proofreading- copywriting- looking after sub-editors- abusing the free hot chocolate machine.
  • Willmotts
    Accounts Assistant
    Willmotts Jul 2007 - Sep 2008
    I put a whole lot of numbers into databases, then printed off cheques and mailed them out (while trying not to freak out about the huge sums of money I was technically handling).
  • Willmotts
    Receptionist
    Willmotts Jul 2007 - Sep 2007
    I answered phones, did filing, photocopied, franked mail, arranged couriers. All the stuff you should learn how to do in your first office job.
  • Wesser
    Fundraiser
    Wesser Jul 2006 - Aug 2006
    Three weeks knocking on doors in sunny Cirencester for St John Ambulance. We raised a lot of money, and I found out that I never ever want to do that job again.

Harry Ashbridge Skills

Copywriting Copy Editing Proofreading Blogging Social Media Research Editing Politics Editorial Publications Marketing Copy Web Content Journalism Creative Writing Publishing Press Releases Tone Of Voice Account Management Marketing Communications Writing Web Content Writing Customer Experience Analysis Customer Experience

Harry Ashbridge Education Details

  • Ucl
    Ucl
    Ma History
  • University Of Southampton
    University Of Southampton
    Ba Philosophy And History
  • Harris Ctc
    Harris Ctc
  • The Mark Lawrenson Skills School
    The Mark Lawrenson Skills School
  • The School Of Rock
    The School Of Rock

Frequently Asked Questions about Harry Ashbridge

What company does Harry Ashbridge work for?

Harry Ashbridge works for Sunsave

What is Harry Ashbridge's role at the current company?

Harry Ashbridge's current role is Head of Writing and Customer Experience.

What is Harry Ashbridge's email address?

Harry Ashbridge's email address is h.****@****l.ac.uk

What schools did Harry Ashbridge attend?

Harry Ashbridge attended Ucl, University Of Southampton, Harris Ctc, The Mark Lawrenson Skills School, The School Of Rock.

What skills is Harry Ashbridge known for?

Harry Ashbridge has skills like Copywriting, Copy Editing, Proofreading, Blogging, Social Media, Research, Editing, Politics, Editorial, Publications, Marketing Copy, Web Content.

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