Harry Bhogal Email and Phone Number
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Harry Bhogal is a Senior Solution Architect | SaaS Expert | Product Management | Non-Profit Board President | at Coupa Software. He possess expertise in leadership, microsoft office, teamwork, microsoft word, management and 9 more skills. Colleagues describe him as "During my career it is rare to come across professional people like Harry. I have to say It has been a fantastic working and collaborating with him for over three years. His knowledge and experience as Solution Architect on the support team has been in invaluable. Harry is the type of person who excels and takes pride in helping people around him, always on hand to provide support, coaching and mentorship when needed. He has led multiple training sessions for the Global support team which have had positive impact throughout the wider business. He is very technical and has ability to manage multiple tasks projects and support issues in a calm and structured approach. I know Harry will be successful in anything he puts his mind to and would not hesitate in recommending him to anyone looking for highly capable experienced and diliegent employee. Keep up the good work and positive attitude Harry…. It has been a please working with you!" and "When I think of Harry, the first thought that comes to my mind is definitely 'customer-centric'. Regardless if that customer is internal or external, Harry does his best to seek out answers, resolutions or suggestions for improvement to help aide in the success of the person(s) on the other end. I had the pleasure of being apart of the panel of interviewers prior to Harry's starting at LLamasoft and have been amazed in his growth that I have seen from that date to today. My interactions with Harry became more frequent when we were able to collaborate together on bug escalations and their corresponding fixes. It was with these interactions that I got to see Harry thrive in juggling not only his day-to-day tasks, but also the additional responsibilities as a primary point of contact between Support and different internal departments. He has proven himself to be a customer advocate and share that voice of the customer to these internal teams to help reach a plan of action to ensure success. The key attributes of Harry (in addition to the aforementioned customer centricity) that help the user on that path to success are indeed his out of the box thinking and his troubleshooting skills. I've watched him attack problems from every angle and doesn't rule out anything that might be too simple or too complex. It is apparent from his work ethic that he enjoys a good problem to solve and is methodical in his approach to restoring what once was broken. With an appetite for always learning new things and an affinity for searching for the answer, LLamasoft (a Coupa Company) is fortunate to have such a valuable employee! "
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Senior Solution ArchitectCoupa Software Mar 2024 - Present -
Solution ArchitectCoupa Software Mar 2022 - Mar 2024Ann Arbor, Michigan, United States• Leverage our technology to help our clients model, optimize, and simulate their supply chain, which leads to major improvements in costs, service, sustainability, and risk mitigation• Manage key customer accounts by supporting apps and communicating with key stakeholders • Serve as Point of Contact for our llama.ai Platform (Apps and Macros) and coordinate meetings between Support and Development, prioritize bugs, and provide feedback to ensure software-related issues are addressed • Serve as Subject Matter Expert (SME) Lead to facilitate meetings to prioritize items to include in the product roadmap, present demos, and answer questions from colleagues• Achieve a perfect 5/5 CES score in 2022 by providing exceptional customer service. • Trained the entire North America support team on case processing and customer service, which resulted in a 10% increase in the average case audit score from Q2 to Q3. • Identify resolutions for technical questions regarding Supply Chain Guru, Data Guru, and llama.ai • Develop and deliver cloud training on SaaS environment, data integration, and app building• Develop onboarding materials and coach new hires on Cloud Projects for our llama.ai platform, which requires the use of models, user defined databases, and Data Guru project files• Create a data automation process to improve efficiency of weekly bug prioritization process and leverage JIRA as our agile software • Utilize SQL skills to provide customers with strategies for data manipulation, and troubleshoot SQL Server disconnects along with external connections • Execute API calls for models and user defined databases hosted on our cloud platform using postman and developer.llama.ai • Perform troubleshooting to resolve issues for Supply Chain Guru models that fail to run or are infeasible -
Technical Support Engineer - AdvancedCoupa Software Jan 2021 - Mar 2022• Leverage our technology to help our clients model, optimize, and simulate their supply chain, which leads to major improvements in costs, service, sustainability, and risk mitigation• Serve as Point of Contact for our llama.ai Platform (Apps and Macros) and coordinate meetings between Support and Development, prioritize bugs, and provide feedback to ensure software-related issues are addressed • Identify resolutions for technical questions regarding Supply Chain Guru, Data Guru, and llama.ai • Provide customers with best practices for Supply Chain Guru modeling and Data Guru projects• Develop and deliver cloud training on SaaS environment, data integration, and app building• Develop onboarding materials, including a Cloud Project for our llama.ai platform, which requires the use of models, user defined databases, and Data Guru project files• Create a data automation process to improve efficiency of weekly bug prioritization process and leverage JIRA as our agile software • Utilize SQL skills to provide customers with strategies for data manipulation, and troubleshoot SQL Server disconnects along with external connections • Execute API calls for models and user defined databases hosted on our cloud platform using postman and developer.llama.ai • Perform troubleshooting to resolve issues for Supply Chain Guru models that fail to run or are infeasible -
Support Consultant ILlamasoft, Inc. Jun 2019 - Jan 2021Ann Arbor, Michigan• Leverage our technology to help our clients model, optimize, and simulate their supply chain, which leads to major improvements in costs, service, sustainability, and risk mitigation • Identify resolutions for technical questions regarding Supply Chain Guru, Data Guru, and llama.ai • Provide customers with best practices for Supply Chain Guru modeling and Data Guru projects• Utilize SQL skills to provide customers with strategies for data manipulation, and troubleshoot SQL Server disconnects along with external connections • Serve as Point of Contact for our llama.ai Platform (Apps and Macros) and Data Guru to coordinate meetings between Support and Development, ensure escalation processes are followed, and provide feedback to ensure software-related issues are addressed • Perform troubleshooting to resolve issues for Supply Chain Guru models that fail to run or are infeasible• Received a certificate of recognition during Q1 of 2020 for providing extraordinary customer service, and for going above and beyond in the work I do for LLamasoft, my teammates, and the community -
PresidentMichigan Lupus Foundation Sep 2023 - PresentMichigan, United States -
Board MemberMichigan Lupus Foundation Oct 2022 - Oct 2023Michigan, United States -
Engagement ManagerEmu Center For Digital Engagement Jan 2019 - Apr 2019Ann Arbor, Michigan• Designed and created marketing materials, including flyers and posters • Developed a strategic plan to promote marketing materials and advertise our events• Reviewed applications to our digital summer clinic which pairs interns with high-tech startups • Held open office hours and met with applicants to review their application materials -
Campus Ambassador - Eastern Michigan UniversityPlante Moran Sep 2018 - Apr 2019• Organized campus events and recruited candidates through networking events and hosting information tables• Led efforts to promote Plante & Moran, PLLC on campus by presenting at student organizations• Assisted staffing consultants in meeting recruiting objectives -
Cybersecurity InternPlante Moran Jun 2018 - Aug 2018Southfield, Michigan• Performed information security audits for industry specific regulations, such as the FFIEC• Provided management with recommendations for clients based on cybersecurity standards and regulations • Developed relationships with clients by participating in business development and networking activities• Participated in interviews with client staff to obtain information regarding policies and procedures -
It Support ManagerResults At Hand Mar 2017 - Nov 2017Bloomfield Hills, Michigan• Managed the set-up of web and mobile applications along with technical support for clients• Responsible for interviewing candidates and assisting in the hiring process• Led conference calls with clients to ensure applications meet their business needs• Created and developed a training program for employees on company software and processes• Created and maintained support tracking sheet to identify bugs in the software
Harry Bhogal Skills
Harry Bhogal Education Details
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3.96 Cumulative Gpa (Summa Cum Laude)
Frequently Asked Questions about Harry Bhogal
What company does Harry Bhogal work for?
Harry Bhogal works for Coupa Software
What is Harry Bhogal's role at the current company?
Harry Bhogal's current role is Senior Solution Architect | SaaS Expert | Product Management | Non-Profit Board President |.
What is Harry Bhogal's email address?
Harry Bhogal's email address is ha****@****upa.com
What is Harry Bhogal's direct phone number?
Harry Bhogal's direct phone number is +124869*****
What schools did Harry Bhogal attend?
Harry Bhogal attended Eastern Michigan University.
What skills is Harry Bhogal known for?
Harry Bhogal has skills like Leadership, Microsoft Office, Teamwork, Microsoft Word, Management, Troubleshooting, Software Development Life Cycle, Microsoft Excel, Communication, Public Speaking, Cultural Sensitivity, Customer Service.
Who are Harry Bhogal's colleagues?
Harry Bhogal's colleagues are Michael Schanker, Erika Johnson, Bijoy Sarkar, Anam Shahzadi Anu, Juliana Macias Toro, Britney Ryan, Abhimanyu Singh.
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