Working at a four-star hotel in Hay-on-Wye with a variety of responsibilities, including in the restaurant, in reception and in the other hotel spaces, such as:• Solving problems for guests as they arise during the shift, either in person or over the phone.• Filing paperwork from the payment terminal and checking them against the transactions on the tills.• Carrying out a float check on the tills, as well as storing cash takings and tips at the end of a shift.

Providing English classes for private customers, as well as selling and planning the courses and their content. Some of the most common responsibilities include:• Arranging online English classes using video-communication services, such as Zoom and Google Meet.• Developing lesson plans and course materials for students ranging from A1 to C1 level on the CEFR for English-language ability.• Communicating with students to assess their needs, collect payments, and schedule classes via instant messaging services, such as WhatsApp and via email.

Independent School, Florianópolis, Brazil• Facilitated the learning of secondary-school students through effective communication strategies.• Created and implemented lesson plans to optimize time during class.• Resolved conflicts related to student behavior in real-time, utilizing conflict resolution skills and empathy.

English Language School, Florianópolis, Brazil• Facilitated effective communication strategies to support the learning of English as a foreign language for young learners.• Proficient in creating and implementing lesson plans to optimize time during class and resolve conflicts related to student behavior in real-time using conflict resolution skills and empathy.• Experience in identifying and analyzing patterns, attention to detail, and the ability to draw inferences and conclusions from data to provide effective and efficient solutions.

São Joaquim, Santa Catarina, Brazil• Communicated with customers to understand their needs and expectations, ensuring high-quality service delivery throughout the program;• Created and maintained a positive environment for program participants, fostering engagement and promoting an immersive experience;• Resolved issues and conflicts in real-time while providing excellent customer service, ensuring a seamless and enjoyable program for all participants.

Lüneburg, Germany• Facilitated the learning of English as a foreign language for adult students using effective communication strategies and adapting lessons to individual needs;• Created and implemented lesson plans to optimize time during class, incorporating relevant business terminology and real-world case studies;• Monitored and evaluated student progress, utilizing data to adjust teaching strategies and ensure successful learning outcomes.

University Officer Training Corps (UOTC), University of Birmingham, West Midlands• Trained in leadership, management, and communication skills through a rigorous commissioning program;• Developed problem-solving abilities through various military and leadership scenarios;• Learned to adapt to dynamic situations and make informed decisions under pressure, while maintaining composure and professionalism;• Applied critical thinking and analysis skills to evaluate situations and devise effective solutions;• Collaborated with a diverse team of individuals to achieve shared goals and objectives.