Harry Gresham Email & Phone Number

Leicester, Gb

Lincolnshire, England, United Kingdom

Advising on a variety of technical solutions to assist SMEs, ranging from networking (Cisco Meraki)and security, Microsoft 365 & Azure, Veeam Backup Replication as well as server infrastructure in thedatacenter with HPE and VMware vSphere.

Grantham

As a Backup & Business Continuity Engineer my role in a growing team focuses on proactive monitoring and management of client systems, using a variety of leading-edge technologies. Co-responsible for identifying, diagnosing and implementing fixes across a wide monitoring platform in real-time, on various client production networks.Key day-to-day tasks include;- Inspect and fix issues with daily backups across a range of software, backup media and methodologies - Operate… Show more As a Backup & Business Continuity Engineer my role in a growing team focuses on proactive monitoring and management of client systems, using a variety of leading-edge technologies. Co-responsible for identifying, diagnosing and implementing fixes across a wide monitoring platform in real-time, on various client production networks.Key day-to-day tasks include;- Inspect and fix issues with daily backups across a range of software, backup media and methodologies - Operate monitoring software in conjunction with colleagues working remotely and on-site to help communicate present and upcoming issues - Use of Datcom's internal Service Desk to manage open client requests and maintain an accurate asset database.- Produce documentation on procedure & technical fixes - Predictive, corrective and preventative maintenance of client systems, including Windows Server 2016/2019, Windows Server 2012 R2, Synology and Windows 10 environments.- Day-to-day operation of VMware vSphere products (ESXi & vCenter) as well as Microsoft Hyper V- Experience managing and installing Direct Attached Storage (DAS) and exposure to enterprise-class storage (SANs and VMware vSAN)- Experienced systems installation and maintenance for Veeam Backup & Replication and Veaam for Office 365- Configuration and management of various storage types including onject storage in the public cloud and tape libraries.- Configuration & analysis of vulnerability scans on external networks using Qualys- Published Veeam Technical blog author Show less

East Midlands

As a First Line Support Analyst my role includes providing telephone support to clients utilising remote access tools to troubleshoot and fix issues on client's workstations and servers. In addition to this I monitor support e-mail accounts and respond to tickets via e-mail and telephone.Providing IT solutions to companies across the East Midlands from a wide selection of industries including the Education sector and Accounting & Financial Service Industries.Key day-to-day tasks… Show more As a First Line Support Analyst my role includes providing telephone support to clients utilising remote access tools to troubleshoot and fix issues on client's workstations and servers. In addition to this I monitor support e-mail accounts and respond to tickets via e-mail and telephone.Providing IT solutions to companies across the East Midlands from a wide selection of industries including the Education sector and Accounting & Financial Service Industries.Key day-to-day tasks include;. Administrating clients Active Directory and Microsoft Exchange.. Administrating Software as a service (SAAS) products like Office 365, Bitdefender GravityZone and Duo Two Factor Authentication. Checking Clients Cloud and Local Backup solutions for potential errors (Backup Exec, VEEAM & Acronis).. Providing support for key financial applications such as IRIS, IRESS and Sage Accounts/Data Set Manager & Payroll.. Supporting Clients Cisco Voice over IP (VOIP) services via Cisco Unified Communications Manager (CUCM) and Cisco Unified Connection (CUC).. Use of Datcom's internal Service Desk to manage open client requests, while ensuring they meet SLAs.. "Deskside" support to clients including installation, removal and troubleshooting of hardware..Experience in the Education sector: Exposure and hands on experience with; Casio & Hitachi pole mount and short throw projectors, Capita's SIMS and Solus Deployment Agent, Frog VLE (Virtual Learning Environment), Volume Activation Management Tools, interactive whiteboards, Impero (Monitoring software), Show less