Harry Johnson Email and Phone Number

• Collaborated cross-functionally to understand departmental requirements and devised tailored solutions.• Conducted comprehensive training sessions on Office 365 operations, covering Sharepoint, PowerApps, and PowerAutomate.• Engaged in project meetings with stakeholders, offering valuable feedback on progress and addressing challenges.• Documented IT processes for operations management and incident resolution.• Configured, tested, and maintained software systems, specializing in PowerApps and PowerAutomate.• Managed user accounts, profiles, and rights on Umbraco CMS for our customer portal.• Provided technical support, troubleshooting website functionality issues.• Analysed web traffic patterns to identify customer behaviour trends.• Optimized content for readability and ensured accessibility compliance.• Utilized analytics tools to track website performance and recommended improvements.• Resolved conflicts between departments regarding web content publishing schedules.• Analysed customer feedback data from surveys, interviews, and focus groups.• Collaborated with the marketing team to develop effective online promotional campaigns.• Defined website objectives, goals, and requirements in coordination with stakeholders.• Supported users in resolving technical issues related to Office 365 applications.