Responsible for managing a team of 16 international engineers throughout the EMEA region and prioritising a queue of cases (ranging from 10-100 a week) raised by global clients.First point of contact for clients and responsible for maintaining contact with them to ensure cases are always progressing with the correct team.Monitor multiple communication channels globally to both ensure maximum productivity of all involved and to ensure support is provided to service requests in a timely… Show more Responsible for managing a team of 16 international engineers throughout the EMEA region and prioritising a queue of cases (ranging from 10-100 a week) raised by global clients.First point of contact for clients and responsible for maintaining contact with them to ensure cases are always progressing with the correct team.Monitor multiple communication channels globally to both ensure maximum productivity of all involved and to ensure support is provided to service requests in a timely manner.Undertaking technical training for IBM’s Maximo product, which has enabled me to understand better how my team works and how they deal with service issues that are raised. Show less

Worked front of house as part of a team in a newly opened £36m lifestyle centre, responsible for showing customers around the facility and selling memberships.Worked with a large booking database for the pool, swimming lessons, gym and climbing wall.

Worked as part of the opening team for a new franchise and helped transition from online learning to in-person learning as lockdown ended.Taught C# to children from ages 5-16 using online games, adapting sessions to keep them interested and engaged.