Harry Conrad Email & Phone Number

Enid, Ok, Us

Enid, Oklahoma, United States

assist the customer in selecting materials for their home's windows and doors, both interior and exterior. I also helped them with electrical-related questions and materials, including lighting, outlets, and wiring.

Enid, Oklahoma, United States

Enid, Oklahoma, United States

Assistant Manager to mobile gourmet snow cone truck. Assist with event planning, inventory, driving truck to events, serving, sanitation, and auditing of sales.

Enid, Oklahoma, United States

Team deli associate. Prep food for the deli, maintained deli case of fresh meats, maintain area for sanitation, stocking, cooked food as needed for freshness.

Enid, Oklahoma, United States

Remote

Enid, Oklahoma, United States

Connect, build rapport and engage with customers.Problem solving and communication with customers and team members.Execute multiple tasks with superior organizational skills and detail orientation.Read, interpret and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams, and procedure manuals.Use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form.Working knowledge of inventory software and order processing systems.Passionate and well-versed in a variety of outdoor hobbies, interests, and skillsets such as fishing, hunting, competitive shooting, and camping. Met federal and state requirements for selling and processing firearms transactions. Use equipment such as basic hand tools, receiving and cleaning equipment.Provide prompt, friendly customer service to all team members and customers.Strong situational awareness and observation skills

Remote

Inbound remote call center agent. Assist customers with inquiries to Medicare options in their state and county. Compile data to complete a full assessment of client needs for medical coverage during annual open enrollment for medicare.

Midland, Texas

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Assist customers with plumbing questions.Assist customers with bathroom design from bathroom vanity, faucets, shower doors, and other accessories as requested.Ensure that monthly goals are met with sales, marginal goals, credit card applications, and referrals for large projects. Loader equipment certified

Midland, Texas

Managed a wide variety of customer service and administrative tasks, including ensuring superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems.Investigate and resolve customer inquiries and complaints in a timely and empathetic mannerContact customer to follow up on purchases, educated customers on upcoming products, services, and promotionsDeliver Communications to Retail Sales AgentsFloor Time Observations with Immediate feedbackLead Weekly HuddleMonitor Cash Handling Cash Handling Back-up if not PrimaryConduct Safety TrainingRetail Sales Associate Backup

Midland, Texas

Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsDemonstrates a strong passion for selling Company products and servicesMeets and exceeds monthly revenue sales targetsAccurately explains bills and Company policies and procedures concerning prices, billing, and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via an online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues receive and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding Company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assigned

Odessa, Texas

Resolve customer issues relating to equipment problems by fixing phones, tablets, and other consumer electronics by determining the most effective repair method.Engage with and reassure customers to deliver outstanding customer service.Meet or exceed key performance objectives including service and repair metrics.Perform various inventory tasks such as counting and monitoring inventory levels.Demonstrate Asurion’s Core Values in all interactions.• Managed and responded to customer repair questions for an in-store repair locationResolved customer issues in a clear, courteous, and straightforward manner.Maintained and cleaned repair tools along with equipment

Odessa/Midland, Texas Area

Engage with clients to provide solutions aligning with their definition of fix.Greet clients and perform consultations with unit drop-offs to determine the level of service required.Demonstrate repairs to the client at the time of pickup.Perform client education on aspects of technology in terms they can understand.Use de-escalation and conflict resolution skills to develop understanding and results for the clientMaintain Precinct operations including checking the functionality of returns, processing unit shipping, and receiving.Work with sales team, explaining services and technology to help them achieve sales goals

Odessa, Texas, United States

Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.Receive and fill telephone orders for parts.Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.Fill customer orders from stock.Take inventory of stock.

Odessa/Midland, Texas Area

Provides quality internal and external customer service surrounding the Company values Generate revenue by contracting sales for airtime and online through telemarketing, cold calling, prospecting, and networking; maintain sales goals and meet quotas Responsible for coordinating traffic orders and other documentation required for commercial insertion Assists in coordinating the production of commercials to air on available channels Monitor client payments on accounts; call on the client with past due accounts when necessary Serves as a public relations representative, image builder in the local community Prepares weekly and monthly sales activity reports and maintains an accurate client database

Enid, Oklahoma Area

Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsDemonstrates a strong passion for selling Company products and servicesMeets and exceeds monthly revenue sales targetsAccurately explains bills and Company policies and procedures concerning prices, billing, and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via an online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding Company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assigned

Enid, Oklahoma Area

Receive payment by cash, check, credit cards, vouchers, or automatic debits.Assist customers by providing information and resolving their complaints.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Greet customers entering establishments.Answer customers' questions, and provide information on procedures or policies.Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Cushing, Ok

Supervise felons in custody at the Oklahoma Cimarron Correctional FacilityConduct searches of inmates and their surroundings to ensure no illegal item is keptPerform security observation duties and respond to emergenciesRestrain and control offenders when necessarySupervise offenders while eating, sleeping, and workingSupervise offenders while commuting them from one place to anotherExcellent ability to work in a hostile environment

Enid, Oklahoma Area

Coordinate delivery drivers with plant contacts Maintaining Safety Orientation program with all visitors, contractors, and drivers Maintaining driver files with current required informationGuarded designated areasPatrolled areas for suspicious activityAnswered telephone callsMonitored security cameras

Enid, Oklahoma Area

Maintain knowledge of all products and services in the wireless industry.Offer a personalized solution based on customers' needs.Investigate customer complaints and issues, and provide a quick and efficient resolution.Troubleshoot devices/ apps/ email to ensure proper functionality, and ensure customer satisfaction.Set up wireless displays, and accessory walls.Ensure compliance with company policies and procedures.Manage and maintain wireless accounts and business accounts.Maintain and monitor inventory of productsUpsell and cross-sell new products to customers

Enid, Oklahoma Area

Supervisor at a in bound call center for clients duties to include:Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics. Analyzes call statistics to ensure performance and quality standards are met. Resolves worker issues or submits unsettled issues to the HR Department for appropriate action. Handles supervisor calls and oversees escalation queue. Monitors live or recorded calls and identifies performance gaps. Coaches employees for performance improvement, resolves day-to-day issues and problems, provides technical leadership, and answers questions accurately and professionally. Trains new employees to ensure professional, performance and quality standards are met. Encourages and participates in community activities. Monitors call volume to ensure appropriate staffing levels are maintained to service clients. Conducts meetings to ensure accurate and timely communication of client and campaign issues to and from the team. Reviews and submits all required reports and staffing requests, and maintains transaction reports and attendance/time records. Delivers performance reviews of team members, conducts disciplinary interview/counseling, and completes and files all necessary HR documentation. Participates in client quality calibration sessions

Master Of Business Administration (Mba), Marketing, 3.37

The Master of Business Administration (MBA) with a Specialization in Marketing degree my studies centered on fundamental understanding.

Bachelor Of Fine Arts (Bfa), Design And Visual Communications, 3.37

In my discipline study of the Bachelor of Fine Arts (BFA) programs in visual communications I was educated in the processes of design.

Autobody/Collision And Repair Technology/Technician, 88B

Study of Prime and paint repaired surfaces, using paint spray guns and motorized sanders. Removed damaged sections of vehicles.

Electronic Systems

Study of Fundamentals of Electricity, Electronic Devices & Amplifiers, Beginning of C Programming, Electronic Motor Control, Advance C.

Automobile/Automotive Mechanics Technology/Technician, 91B

Study of Advance Automotive Technology: Rebuilding Engines, Managing Parts, Maintenance Procedures Installing Equipment, Electrical.

High School Diploma, General Studies