Harry Oost Email & Phone Number

Hoorn

- Support ICT infrastructure users personally, by phone, by e-mail and using remote tools- Register, handle and follow up on end-users questions and problems- Thoroughly document problems and solutions/or workarounds- Communicate and escalate problems notifications- Collaborate with other departments to solve critical incidents and problems- Contribute to update and improve documents and procedures- Responsible for a good collaboration in team work- Advise on improving the professional services within the team and with other departments;- Manage administrative processes including accounts creation and privilege assignments.- Train self on new products and services offered- Train and coach new helpdesk support engineers.- ChipSoft Ezis/HiX support- Barracuda spamfilter monitoring and support- Ultimo Facility Management reporting and template creation- Anywhere365 reporting

Amsterdam Area, Netherlands

- Support End users and helpdesk analysts by phone and face to face. - Register, handle and follow up on end users questions and problems - Document thoroughly problems and solutions (or workarounds) offered - Communicate and escalate problems notifications - Collaborate with back office and engineer to solve outstanding incidents and problems - Create and comment on reports - Contribute to update and improve documents and procedures - Advise management on ways to improve services - Create training documentation - Train helpdesk analysts - Train self on new products and services offered

Amsterdam Area, Netherlands

• Supervise knowledge authors• Manage tools and techniques• Control and report on workflow• Advise on database improvements and adjustments• Design training material• Train technical writers, analysts and end users

Amsterdam Area, Netherlands

- Support Hewlett Packard peripheral helpdesk analysts by phone and face to face. - Register, handle and follow up on end users questions and problems not handled by helpdesk analysts. - Document thoroughly problems and solutions (or workarounds) offered - Communicate and escalate problems notifications - Collaborate with back office and engineer to solve outstanding incidents and problems - Create and comment on reports - Contribute to update and improve documents and procedures - Advise management on ways to improve services - Create training documentation - Train helpdesk analysts - Train self on new products and services offered

Responsible for sales of commecial printing (including corporate house styling) and computer related supplies.

Associate'S Degree, Business Administration And Management, General

HTS Bedrijfskader niveau

High School

Education record