Responsible for overseeing the Operations Business Intelligence department, which focuses on supporting the analytical needs of operational departments within the Health Benefits Organization. Manage a team of approximately 100 associates, providing support to around 10,000 analytics users.Major Achievements• Managed a $20M budget to oversee end-to-end analytical operations for the Commercial Operations division, leading strategic initiatives to develop analytical roadmaps that optimize resource utilization.• Developed and implemented a cloud strategy to transition the analytics platform from an on-premise solution to a hybrid model, leveraging MS-Fabric, Snowflake, and on-premise infrastructure for enhanced scalability and performance.• Addressed and enhanced team dynamics, fostering a high-functioning team of associates and leaders dedicated to excellence and innovation.• Spearheaded the development of a command center to implement workforce management strategies, focusing on productivity management functions aligned with key performance indicators (KPIs) to achieve operational goals.• Collaborated with operational leadership to transition from a data delivery organization to an analytical partnership, driving significant operational improvements and strategic decision-making.• Developed a comprehensive Service Level Agreement (SLA) program in collaboration with key stakeholders beyond Operations, enhancing performance measurement, transparency, accountability, and operational improvements.• Oversaw the management of a best-in-class analytical platform, which supports approximately 300 daily data feeds, 100 tabular models, 1,000 dashboards and reports, and serves around 10,000 users.

Responsible for the oversight of operational insights for Compliance, Quality and Enrollment & Billing through analytical and business intelligence solutions. In addition, provided business application oversight for auditing platforms.Selected Accomplishments• Successfully managed the implementation of a new compliance program supporting the BCBSA Member Touchpoints Measures initiative, a year-long project involving hundreds of associates across Anthem.• Led the consolidation of over 20 SharePoint sites into a seamless platform to enhance the support of our analytical operational platform.• Developed numerous dashboards and reports for key business stakeholders and departments, utilizing the Microsoft stack of business intelligence tools to deliver actionable insights.

Responsible for supporting the implementation and ongoing management of client data extracts, external data sharing initiatives (including support of Exchanges, BCBSA and transparency initiatives), operations and maintenance of key assets, enterprise ad-hoc reporting, encounters administration and vendor data management.Selected Accomplishments• Managed and achieved the first on-time submission of data to BCBSA of National Cost Consumer Transparency data avoiding potentially significant fines.• Functioned as the business owner for the first submission of data to CMS as part of the Affordable Care Act. Achieved an overall submission rate greater than 98% resulting in nearly $1B in reinsurance payments.• Restructured Encounters Management team to improve processes, optimize talent and improve stakeholder satisfaction while ensuring we meet established state service level agreements.

Direct and manage critical projects and staff while ensuring objectives are achieved within Health Care Analytics. Responsible for developing personnel into a high functioning team. Constantly reviewing processes to evolve the department from a reactive to a proactive stance. Responsible for developing strategic approach to ensure the department is ahead of the curve from a competitive and technology standpoint.

Direct and manage mission critical projects while ensuring objectives are achieved within Health Care Economics. Responsible for personnel and team development. Responsible for ensuring personnel optimization through sound project management practices. Responsible for the design, development and implementation of reporting and analysis deliverables . Identify emerging technologies to be analyzed, assimilated, and integrated into the organization.

Responsible for the design, development and implementation of all reporting and analysis deliverables and initiatives. Develop and manage all business intelligence initiatives and platform. Identify emerging technologies to be analyzed, assimilated, and integrated into the organization. Direct and manage mission critical projects while ensuring objectives are achieved. Responsible for personnel and team development.Selected Accomplishments:* Managed staff across fifteen sites nationally while coordinating resources with local management operations.* Developed a constant customer feedback process to monitor results at the department and personnel level to identify opportunities for improvement.* Developed a business intelligence life cycle to address large business intelligence projects. Completed over 30 initiatives in five years.* Successfully developed an SAP platform that supports approximately 8,000 users, both internal and external, through the use of Crystal Reports, Xcelsius® dashboards, and web intelligence documents.* Developed a comprehensive data warehousing strategy while working with the national data warehouse team. Responsible for the development, support, and maintenance of hundreds of data marts used to support all operational and client reporting metrics.* Worked directly with prospective and current clients, including state Medicaid offices, on information needs through formal and informal meetings.