Harry Schroeder Email & Phone Number

Atlanta, GA, US

St. Louis, MO, US

Product Manager for a legal-specific domain-separated instance of ServiceNow. Build and plan strategy for ServiceNow modules to create efficiency and more predictable results. Establish and continue client relationships to begin building a legal ServiceNow community. Project manager for onboarding of new and existing clients. Document implementation plans.

St. Louis, MO, US

Project Manager for internal deployment of a domain-separated ServiceNow with integrations to Genesys ACD and IQTrack ITSM solution. Also ran projects for new US office opening and an overhaul to Service Desk Analyst training. Trained and managed one employee, assigned projects, responsibilities, and workflow. Managed enhancement process of IQTrack, the.

St. Louis, MO, US

Facilitate on-boarding of new client implementations for help desk support. Coordinate training and technical initiatives, manage timelines, and fulfill contracted scope and requirements. Manage other technical projects to add functionality and capability to help desk

St. Louis, MO, US

Provide the highest quality help desk support to law firms and legal intensive businesses. Think technically and analytically; communicate professionally; troubleshoot effectively; keep up-to-date with relevant training and technologies; to provide timely, friendly, and exceptional service.

New York, New York, US

• Primary point of contact for all tenant concerns during two major renovations. Managed expectations, handled complaints, and provided any necessary customer service.
• Entered invoices in BizFlow for payments and planned the next fiscal year’s budget.
• Managed fitness center access, repair, and upkeep after manager retired.
• Scheduled vendors and contractors’ daily work, followed up to ensure their completion.

US

• Top 10 Outstanding Local President – US Jaycees, year end.
• Ranked #1 Chapter in the state, year end.
• Initiated and managed Twitter feed to increase lines of communication.
• Organized and led a training for incoming Board of Directors.
• Developed agendas and led monthly board and chapter meetings.
• Achieved Chapter growth of over 10%; largest chapter in state in 2010.

• Developed leads from games, events, and networking to create to plan and group sales.
• Built relationships with plan holders to create plan holders and life-long fans.

Arlington, VA, US

• Took initiative to write and disseminate talking points to empower my colleagues and strengthen their sales abilities.
• Washington Capitals ranked #2 in NHL in New Business for 2008-09 and 2009-10.
• Helped increase Capitals full season ticket base from 4,500 to 12,000.
• Developed leads from games, events, and networking to create to plan and group sales.
• Built relationships with plan holders to create plan holders and life-long fans.
• Contributed ideas for the business plan of each upcoming season.

• Director of Ticket Operations
• Utilized ticket printing software to print and manage ticket inventory. Oversaw all aspects of ticket office including sales, financials and managed three full-time interns.Media Relations
• Updated website, wrote press releases, contacted local media about events. Responsible for layout and editing of bi-seasonal souvenir program and monthly newsletter. Assisted with preparation of statistics packs for.
• Integrated current game operations including in-game entertainment, music, and PA with new Daktronics scoreboard and software to ensure seamless transition. On-field MC. Spoke at community and civic groups to increase.
• Pursued businesses and community groups for advertising, group sales, and season ticket sales. Developed relationships with businesses that partnered with team.Director of Operations
• Assisted with basic computer maintenance and upgrades. Managed and maintained stadium facilities, as well as supervised 20 game-day employees.

Master Of Business Administration (Mba)

B.A., Communications, Business