Harjot Singh Email & Phone Number

Abbotsford, Bc, Ca

Vancouver, Canada Area

Responsible for oversight of all aspects of vendor management for contracts, related to all service provided by or for vendors:- Management of new Issuer activations, Issuer account changes (ie. transfers of ownership, banking changes, address changes, etc), and Issuer deactivations- Management of Issuer reference and training material (ie. reference manual, fact sheets, newsletters, etc)- Management of communication to Issuers regarding product, process or policy changes- Handling of escalations regarding or by Issuers - Oversight of EFT remittance issues - Oversight of Issuer supply distribution- Analysis of Issuer performance (including sales statistics and issuer satisfaction surveys, etc)

Vancouver, Canada Area

• Work extensively with Dev team, TAM and other members during the migration and equipment deployment. • Work on to find solutions to Day zero issues and documented for use by other reps. Provid feedback and follow ups on issues and possible resolutions and workarounds.• Train new hires by taking them thru configurations of various equipment. Shadow on the calls to provide real time feedback and assistance so as to help them gain real world experience on calls. Clarify issue and help with resolution in real time on calls on a regular basis

Vancouver, Canada Area

• Help vendors in installing and configuring the Hunt & Fish licensing system. • Install & configure various printers and Verifone handheld & Browser based terminals. • Accept incoming calls to handle customer inquiries about equipment and services. • Investigate escalations and reach back to customers for resolution. • Work with different teams to investigate the root cause and develop a solution for escalations if needed. • Create and update content for knowledge-base on SharePoint. • Assist Tier 1 with the issues in real time over chat and phone. • Complete training to ensure comprehensive understandings of procedures and products • Share knowledge with customers and co-employees.

Regina, Canada

• Accept incoming calls to handle customer inquires about billing and services. • Determine customer needs for telecom & IP services and recommend suitable solutions like Plan upgrades or suggesting add-ons • Complete trainings to ensure comprehensive understandings of procedures and products • Share knowledge with customers and co-employees.

Regina, Canada

Responsible for running projects to diversify business portfolio. Introduced two new line of businesses to already established computer trading arm. Generated net profit ~15 lacs by adding clients efor newly setup LOB in six months. Was responsible for generating and closing leads, creating budgets & tracking costs, recruiting and training personnel, supervising implementation of running projects and maintaining positive net inflow.

Gurgaon, India