Hotel Management

347 Room Full Service Hotel with meeting spaces for conferences and special events of all types, two pools, jacuzzi, exercise facility, hotel is close to many local attractions.

•320 Room Hotel, Championship 18 Hole Golf Course, Two Pools, Tennis Courts, Exercise Facility, 1.8 Mile Walking Trail, Multiple Restaurants, Lounge, Starbucks®, 80,000 sq. ft. of Meeting Space•Engaged by ownership to oversee day to day operations of hotel (formally known as Lancaster Host Resort and Conference Center) for our guests while renovation project was completed.•Challenged from day one to reduce ongoing operating losses caused by renovation project. Assessed each line item within the budget and immediately began to improve margins through streamlining staff, food costs, and other unnecessary operating expenditures. •Increased occupancy from 19% to 46% through redirecting marketing effort to longer term stay business clientele and ensuring repeat business through complete guest satisfaction.•Coordinated the efforts amongst design team, contractors, construction crews during hotel renovation. •Rebranded hotel to Wyndham standards with primary focus on directing the outfitting of 320 guest rooms with new hard and soft goods and related amenities.•Directed the completion of hotel public spaces including meeting rooms, indoor pool and exercise facility, guest room corridors, hotel entrances.•Recruited and trained new employees for all hotel departments, empowering them to provide attentive, high quality service for all our valued guests.•Jump started the sales initiatives to promote hotel in effort to start booking large group business for fiscal 2020 and beyond. Invited Group Leaders (Lost Business) to tour new facility, addressed their former concerns, booked $3.9M in business for 2020 with options for 2021-22.

•122 Keys, Breakfast Area, Outdoor Pool, Exercise Facility, Picnic Area, Fountain, Gardens•Rebranded and repositioned hotel in the busy Hershey market. Hotel located 1.9 miles from Hershey Park and is close to all area attractions•Trained/retrained staff members including Assistant General Manager, Front Office Manager and Executive Housekeeper.•Increased GRI from 66.9% to 85.6% through teamwork, training and attention to detail.•Improved hotel’s ranking in comp set from last place to #5 of 8, soon to be #4 of 8. Within Red Lion Brand this hotel is now ranked in the top 15 for the category of Inn & Suites•Increased topline revenue YOY 17% while simultaneously reducing expense to improve hotels flow through ranking within the company•Challenged from day one to reduce ongoing operating losses. Assessed each line item within the budget and immediately began to improve margins through streamlining staff to reduce labor expense, reduce food cost, and eliminate other unnecessary operating expenditures.•Improved team morale through problem resolution, policy development and administration, review of hotels adherence to Federal, State and County regulations.

• 320 Keys, Championship 18 Hole Golf Course, Two Pools, Tennis Courts, Exercise Facility, 1.8 Mile Walking Trail, Multiple Restaurants, Lounge, 80,000 sq. ft. of Meeting Space• Direct leader of the day to day operations of the hotel including high-volume, full-service food and beverage operation.• Fiscal 2016 - Earnings $10.95M – EBITDA 11.3% – OSAT 84%.• Seven times I was recognized by Milestone Hospitality (former owners of Lancaster Host) for leading the hotel team that achieved monthly gross revenue in excess of $1M. The only hotel in portfolio to do so.• Communicate clear and defined goals/objectives to eight department heads, four managers and 200+ employees and held them accountable for expected results through realistic measurements.• Coordinated ongoing effort to revamp public perception of facility through pro-active approach to guest comments and complaints relative to condition issues and devise action plan to resolve these issues.• Empowered a high-performing sales team to investigate, negotiate and develop repeat business relationships with groups representing various segments of new and existing markets.• Revised work safety programs, improved employee education as to importance of safe work environments resulting in significant reduction in Workers Compensation Insurance premiums.• Streamlined process and eliminated redundancies in purchasing of products for departments.• Improved OSAT score 10 percentage points by developing and introducing comprehensive service manuals outlining best guest service practices, which standardized training process and procedures for various department employees and managers.• Assisted current owner of hotel with marketing and sale of the asset to the new owner.• During the early phases of the multi-million-dollar renovation assisted in organizing the workflow of the architects, township officials, contractors, vendors to avoid inconvenience to our guests.

•Primary leader of for-profit club comprised of 450 members and 135 employees that offers first class athletic, dining, and social amenities. •Established in 1910; Colonial members enjoy an eighteen-hole Arthur Hills – Steve Forest design golf course with three practice areas, tennis courts, pool complex.• As GM of Colonial Country Club had complete responsibility for overall operations of facility including daily oversight of eight individual department heads with the primary focus of maintaining the highest level of quality service while operating within established financial guidelines. •Revamped and repositioned the club in the Harrisburg market to appeal to younger members and their families which increased membership in both golf and social categories. •During my tenure completed two large capital projects, a $1.8M golf course renovation in 2003 followed by a $3.2M clubhouse renovation in 2006.