Harry Fang Email & Phone Number

Washington, Dc, Us

Foxborough, Massachusetts, Us

Thrive is a leading provider of NextGen managed services designed to drive positive business outcomes through process optimization and AI and Security and Service Delivery. Responsible for Technology and CyberSecurity Strategy and Planning for clients in the Mid-Atlantic Region (NJ PA, DE, MD, DC, VA)Provide independent consulting advice, whether it may be Thrive provided products or services or other suppliers.Improve and provide clear oversight of processes, systems, people, and analytics for client IT, Thrive Managed Services and external partners, vendor suppliers.Constant collaboration with Client Executive Management in discussions and create alignment between IT /CyberSecurity and Business Strategy.Drive continuous improvement performance of IT, IT and Cyber Services/Support, Digital Transformation/Modernization Projects to gain business advantage and positive business outcomes.Thrive leverages ServiceNow for IT Service Management and integrates many tools and data for better automation, incident management ownership, asset management, and higher maturity levels for Service Management, including change and problem management and ultimately becoming agile to deliver value as a partner.

Ramsey, Nj, Us

Collaborated with client executives to provide leadership planning in their technology strategy and vision.Ensured smooth operations and user support of all IT infrastructure including on-premise and cloud services. Planned and executed migration to modern infrastructure including migration to Azure, Hybrid and Private Cloud, Intune/Endpoint Manager.Helped clients assess their Cybersecurity by providing a program of assessments and testing of their people, processes and infrastructure. Help clients improve their security posture through adopting ongoing managed security services including Managed EDR, UTM, SIEM, Vulnerability Management, Security Awareness Training and Backup services and provided point solutions to fill their identified gaps including deploying MFA, Cloud Security Remediation, Offensive Security Testing, and reducing risk through documentation, developing and setting mandatory processes to be followed for change management and employee terminations. Select Accomplishments: • Acquired a new client and within less than a year helped win their parent company’s IT Managed Services business globally which accounted for a 400% increase in annual reoccurring revenues due to the client satisfaction of our IT management and guidance. • Assigned to a Strategic Account Manager position to improve client satisfaction and retention through leadership in improving client and internal business processes and relationships. • Guided clients through the migration to Microsoft 365 from on-premise applications and other competing cloud offerings and ensured success through leveraging automation, centralization of Azure AD management, SharePoint, Intune, training, custom application development, and continued administration of the Microsoft Cloud infrastructure.

San Ramon, Ca, Us

Oversee xMatters SaaS platform customer integration and implementation projects worth up to $5M, ensuring project success for customers including Fannie Mae, Freddie Mac, Sherwin Williams and Kroger in the Mid-Atlantic Ohio Valley region. Analyze project lifecycle to identify gaps and implement continuous process improvement initiatives. Collaborate with stakeholders and clients on performance vs. goal, capabilities utilization, new feature introduction and existing project reviews, communicating requests and issues to management. Select Accomplishments:• Saved $700,000 in annual revenue by securing contract renewal of two at-risk customers. • Avoided outages and increased development operations (DevOps) pipeline velocity speeding software development life cycle (SDLC) by 20% (cutting 24 hours out of 120/week) through managing automated remediation process resulting in minimized personnel involvement.• Increased utilization and licensing of SaaS offerings by 40% over existing usage by identifying use cases providing ROI and business value.

Boston, Ma, Us

Directed software sales account portfolio worth $12M+ annually including Global 2000 accounts such as Capital One, GEICO and BNY Mellon. Provided customers end-to-end visibility for better full stack service delivery management within data center, private and public cloud, managing pipeline of $20M+. Select Accomplishments:• Captured $3.5M in combined total revenue by closing multi-year deals with Zurich Insurance and Merck.• Reduced provisioning times from three days to seven minutes and avoided outages by deploying monitoring projects on initiatives including new network and cloud technologies.• Avoided costs of up to $2M per outage by deploying enterprise-wide, real-time log management analysis to enable customers to proactively identify application and server issues, integrating into multiple systems/applications and log aggregator.

Princeton, Nj, Us

Managed new regional acquisition opportunities and existing account growth equating to $2M+ in annual revenue for monitoring and forensics products and solutions providing cyber defense against malware, breaches and attacks for clients including PPL, ToysRUs and University of Maryland Medical Center (UMD). Select Accomplishments:• Created partner channel in territory including Forsythe which led to expanded relationship throughout U.S.• Attained $2.5M in sales, growing year-over-year sales by 20%.

Mclean, Va, Us

Advised prospective SaaS organizations on value proposition of dashboard, reporting, analytics and business intelligence within customer-facing applications. Managed projects using Agile methodology from initial proof of concepts to full production of analytics capabilities. Collaborated with clients to understand their internal data and formulate tailored solutions.Select Accomplishments:• Achieved up to 123% year-over-year growth over quota, achieving over quota for three consecutive years.• Ranked number two Account Executive in OEM business and number four overall out of 36 in 2012.

Arlington, Va, Us

Collaborated with customers to improve extended enterprise workflow processes involving worldwide locations, extended supply chain partners and diverse stakeholders. Served as subject matter expert and advisor the VP of Sales on Solution Selling Methodology. Developed favorable OEM relationships for possible merger or acquisition. Select Accomplishments:• Promoted to Business Development Executive within two years based on superior performance in Enterprise Account Manager role.• Managed and closed the largest deal in company history worth $800K+ in first-year revenue, expanding licensing to $1.3M in second year.• Achieved 140% over quota, receiving 2009 Top Sales Acheivement Award. • Received 2008 Rookie of the Year Award.