Project Management: Oversee the planning, execution, and completion of all projects, ensuring they meet client expectations and are delivered on time and within budget.Team Leadership: Manage and mentor a diverse team of designers, installers, and production staff, fostering a collaborative and high-performance work environment.Resource Allocation: Coordinate resources, including personnel, equipment, and materials, to ensure efficient workflow and project execution.Quality Control: Implement and maintain quality control processes to ensure that all installations and manufactured products meet the highest standards.Client Liaison: Work closely with clients to understand their needs, provide regular updates on project status, and ensure overall client satisfaction.Logistics Management: Oversee the logistics of transporting materials and equipment to various sites, particularly during the busy Christmas season.Operational Efficiency: Identify and implement process improvements to increase operational efficiency and reduce costs.Health & Safety Compliance: Ensure that all operations adhere to health and safety regulations and industry standards.Budget Management: Develop and manage budgets for projects, tracking expenses and ensuring cost-effective operations.Collaboration: Work closely with the Creative Director and other key stakeholders to align operations with the company’s strategic goals.

Managed and delivered multiple event projects, ensuring all were completed on time, within budget, and exceeded client expectations.Performed site visits, met with clients to ensure we had the best understanding of their vision before the builds began, provided expert advice and ensured they fully realised the value of the services provided.Created actionable project plans using Event CAD, TSS and Microsoft Office based upon individual client and site requirements.Tracked project progress collaborating closely with clients throughout project lifecycles and reporting to senior management, ensuring clear communication and alignment throughout the project.Led and developed teams in the fast paced, dynamic environment of event installations on new sites with new challenges every day.Oversaw on site event installations from build to dismantle including dynamic problem solving and quality control.

Oversaw operations for multiple sites, managing daily activities and ensuring smooth service delivery.Acted as the primary liaison between site managers and company directors, communicating site needs and ensuring alignment with business objectives.Recruited, trained, and developed site managers, fostering strong leadership and ensuring consistent service quality.

Performing site visits, meeting with clients to ensure we have the best understanding of their vision before the build begins.Leading and developing a team in the fast paced, dynamic environment of a marquee build on new sites with new challenges every day.Overseeing event builds from build to dismantle including delegating tasks to the appropriate colleagues, ensuring they are completed to the best of their ability and problem solving.Time management to meet strict deadlines.Prioritising the customer and their event experience at all times.