My main objective as a manager is to lead my team and get them excited as we embark on a renanaisance in transport by understanding and expanding on our market and satisfying our clients’ needsMy most recent accomplishments are: •Creation of an enterprise risk management approach for MTMS for Sydney Trains;•Framework for meeting network capacity demand for the integration of NWRL timetable;•Architecting and project managing the north shore reliability ahead of the introduction of the North West Rail Line for stations;•Facilitation of interface protocols between Transport Management Centre, Metro Trains Sydney and Sydney Trains;•Project Management of South West Rail Link;•Culture shift of empowering customer service delivery;•Increased on time running in terms of dwell management > 94% and reduced slips, trips and falls 20%•Safety alignment as per AS 4360, AS 4292 and Safety Management Systems with a risk managed and control focus for compliant operations;•Developed readiness project plans for Epping Chatswood Rail Link 2009, Station Staff Reform 2009, Waratah introduction 2011 - 2012, NYE 2009 - 2012; •Spearheading business user requirement and process for new soft ware upgrades; •Implemented customer service management plans and funding for customer assets;•Developed business plans / budgets and succession planning;•Application of change management for direct reports for all new business initiatives; •Developed and implemented process and procedure for incident management frameworks in customer management dissemination for emergency management;•Readiness/ project plans for Station Upgrading – Schofields, Quakers Hill and Windsor.