Harry Wisbey Email & Phone Number

London, England, United Kingdom

Chatham, England, United Kingdom

- Identified fraudulent transactions and payments by utilising knowledge of transaction monitoring and first-party fraud- Investigated suspicious accounts and escalated money laundering concerns to the Financial Crime team - Handled investigations of fraud-related activities e.g. did not apply claims for loan applications - Reviewed documents such as bank statements, passports and driving licences to detect potential forgeries- Documented investigation findings to ensure record-keeping of fraudulent activity- Collaborated with colleagues across different departments e.g. Customer Service, Collections when suspicion of fraud has been raised- Communicated with other banks via the UK Finance SSI platform for receiving and sending indemnities- Resolved customer queries by communicating effectively, and responding appropriately and empathetically to customers who have been victims of fraud- Raised fraud claims for customers who have called to confirm fraudulent transactions- Utilised SQL and performed it on various daily tasks, such as locating payments for indemnities and justifying decisions during credit card application review - Took ownership of using the Global Payments system to deal with chargebacks- Loaded customers on CIFAS for first-party and application fraud- Utilised Salesforce when reviewing loan applications - Contributed to start-up projects to spearhead new processes and progressive change for the business- Identifying and investigating account takeovers to prevent fraudulent activity on customer's accounts

Business And Management

A-Levels

Business, Law & Sports Science