Sage S. Email & Phone Number

California, United States

Provide end-user support to users experiencing technical issues with software / hardware.Document each ticket, providing detailed feedback of the problem as well as solution. Communicate via email to users, including a detailed analysis of the problem and easy to understand steps to resolve the described concerns.Triage / troubleshoot problems using great customer service skills to ask for details. Use the provided tools, and guidelines to address end-user concerns.Administration tasks involving O365, Active Directory, Zoom, and other tools used by the team.Independently research errors whenever necessary and communicate the solution effectively.Escalate any tickets that need to be prioritized as urgent based on company guidelines.Take initiative to solve problems with minimum supervision, providing a detail oriented resolution.

Run test cases on hardware devices, our team was responsible for regression testing each new update.Log and track issues in the system using Python testing scripts to find bugs JIRA application was used to log bugs into the triage system.Escalate issues of high priority based on test evaluations against software testing requirements.Debug issues in the code or test script to continue further testing.Maintained and updated the test scripts, as well as executing scripts to analyze and log results.Linux based environment using both the Command Line and GUITroubleshoot devices and networks independently using the available tools, and gathering further information when required to resolve errors. Prepare detailed reports with attention to detail and clearly presented results

San Francisco Bay Area

Run proprietary software for quality assurance of both the hardware and software involved. Mount and unmount the software regularly and read disk usage to ensure proper workflow.Analyze the system using command line and GUI tools for efficient testing operations. Troubleshooting errors and sharing updates with the team quickly, responding to incoming concerns.Test and deploy the system, playing an active role in monitoring the software during run time.Reported bugs using JIRA and provided detailed feedback to each JIRA ticket.Make decisions about software bug urgency through running different test cases and reporting the results.Prioritization and analytical thinking were key in this role.

Mountain View

Testing software pre-release stage.Attention to detail, and clear communication while testing was key.Writing reports after each test was completed.Working independently and as a team to complete tasks using efficient time management.

Fremont, California, United States

In this apprenticeship, I learned programming in C with small to medium size teams on various projects.Testing code to meet strict test guidelines and project deadlines.Debug code and use GitHub version control to track and maintain code base.Deploy and configure Virtual Machines and Servers.Automate testing scripts and update them as needed for other teams to use.

San Francisco Bay Area

Assist all Verizon wireless customers with new products and services. IT support with technical issues regarding device software / hardware.Help customers save money on bill payments and device Upgrades. Teach them about the latest tech that was in brand new devices.Build customer rapport and trust.

Bsc, Psychology

Activities and Societies: Political Philosophy and Human Activist debate group. Meditation and Spirituality groups. Basketball and Gym.

Full Stack Web Development Certification, Computer Software Engineering