Harsh Agarwal Email & Phone Number

Nashik, Mh, In

Nashik, Maharashtra, India

Developed a comprehensive customer outreach strategy that resulted in a 75% increase in the number of appointments.Developed scripts and strategies to respond to customer objections and concerns, resulting in a 40% increase in appointment conversions.Developed and maintained a database of customer contacts to ensure timely follow-up and communication.Utilized data analytics to identify customer trends and preferences, providing insights to inform outreach strategies.

Nashik, Maharashtra, India

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by the team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.

Nashik, Maharashtra, India

Developed and maintained quality assurance processes that improved product quality and customer satisfaction by 96%.Implemented quality control measures to ensure customer satisfaction standards were met.Monitoring calls, improving agent performance and evaluation.

Nashik, Maharashtra, India

Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.Developed and maintained an Agile team culture by facilitating team building activities and promoting an environment of continuous improvement.Led a team-building exercise that increased team morale and resulted in a positive learning environmentHandled a team of 20+ employees, assessed performance and guidance to achieve targets in designated time.

Nashik, Maharashtra, India

Developed and facilitated team-building activities to foster collaboration and improve team performance.Managed team budget and resources to ensure that team had access to necessary equipment.Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service.Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity.Trained employees, handled quantitative and qualitative achievements of the team, completed team targets within the given time, encouraged having a healthy working environment for the team.

Nashik, Maharashtra, India

Created customer service reports that provided key insights into customer preferences and behaviorsResolved customer complaints in a timely and effective manner, resulting in a 89% customer satisfaction score.Trained and mentored new customer service representatives, resulting in a 25% increase in customer service productivity.Developed customer service policies that established clear expectations and improved customer satisfaction.Worked as a Tele-Sales Executive with resilience, answering queries, offering advice, and was a key point of contact between the organization and customers.

Nashik, Maharashtra, India

Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales.Created and maintained key customer relationships, resulting in increased sales and customer satisfactionWorked as a Tele Sales Executive with resilience, answering queries, offering advice, and was a key point of contact between the organization and customers.