As the International Trade Manager at Puppy Atlas, I oversee the end-to-end import-export processes, ensuring seamless logistics, regulatory compliance, and market entry strategies for foreign pet brands entering the Indian market. With a focus on brand development, I work closely with global partners to position their products effectively, leveraging my expertise in international trade, market dynamics, and the pet industry. My role encompasses everything from navigating regulatory frameworks to fostering partnerships, driving growth, and expanding the reach of premium pet brands in India.

Customer Engagement:To build and maintain strong relationships with pet owners through various communication channels, including phone, email, chat, and social media.To respond promptly to customer inquiries, concerns, and feedback, providing accurate and helpful information.Product Knowledge:To develop a deep understanding of the pet products offered, their benefits, and usage to provide accurate guidance to customers.To stay informed about new product releases, promotions, and industry trends.Upselling and Cross-selling:To identify opportunities to upsell or cross-sell relevant products based on customer needs and preferences.To provide personalized recommendations that align with the customer's pet requirements.Customer Retention:To implement strategies to enhance customer satisfaction and loyalty, reducing churn rates.To proactively reach out to customers with special offers, product updates, and personalized communications.Compliance and Ethics:To ensure all interactions adhere to ethical guidelines, data protection regulations, and company policies.

Regulatory Compliance:• Ensured that all pet food products adhere to health and safety regulations, both domestic and international, by staying informed about relevant laws and guidelines.• Collaborated with regulatory agencies to obtain necessary approvals and certifications for export.Export Documentation:• Prepared and reviewed all necessary export documentation, including health certificates, veterinary certificates, and compliance documents, to ensure accurate and complete information.• Stayed up-to-date with international regulations and requirements for pet food export to various countries.Logistics Coordination:• Worked closely with logistics partners and shipping companies to schedule transportation and monitor the movement of pet food shipments.• Addressed any logistical challenges or delays promptly to minimize disruptions.Dispatch Management:Planned and coordinate the dispatch process for pet food products to ensure timely delivery to domestic and international clients.Collaborated with production teams to prioritize orders, monitor inventory levels, and ensure products are ready for dispatch.

Handling and following for details, requirements and making sure the shipment reaches destinations in time.Handed all samples and commercial dispatches, making all required documents, on-time delivery of work. Handed all responsibilities of getting all required certifications done from authorities.Specifically the international shipments - to get their Health Certificates (a format to export the pet food according to the EU/EC and other countries regulations).