As an Taxation Intern, working in the product domain at Cleartax, I applied my Taxation expertise and problem-solving skills to support the SaaS-based platform and address product-related issues for end users. I worked closely with cross-functional teams to conduct quality assurance (QA) testing and improve product functionality. This experience allowed me to bridge the gap between taxation and technology, ensuring that the product met both user expectations and regulatory standards.1. Utilized taxation knowledge to resolve product-related issues and ensure compliance with taxation regulations within the software.2. Managed and tracked user queries and issues using tools like Salesforce, Zendesk to ensure timely resolution.3. Collaborated with product, engineering, and QA teams to perform quality assurance (QA) testing for product stability.4. Provided feedback to the development team for product improvements, ensuring a seamless user experience.