Harsh Carvalho Email & Phone Number

Ras Al-Khaimah, United Arab Emirates

Dubai, United Arab Emirates

Mumbai Metropolitan Region

Key Responsibilities:Responsible for the new initiatives, strategic alliances & partnerships pertaining to lending vertical Conceptualizing & designing personal loan to Micro SME lending products for merchants and managing the loan processing issue arise time to time.Liaising with lenders like Banks, NBFCs and credit bureaus etc and managing the business relationship and managing the end-to-end partnership with clients.Analyzing loan data and trends with a continuous improvement mindset to optimize operations, mitigate operational risk, and achieve business goalsCollaborating with company's internal teams, customer management, and marketing teams to troubleshoot and optimize performance.Proactively prospecting, qualifying and growing client relationships, pitch new business to clients and achieve revenue targets and working with client for all aspects of digital communication, media, social media, search etc. Managing all steps in the sales pipeline including qualification, demos, proposals, securing required contract paperwork, and coordinating with the operations team to drive ongoing success and adoption.Understanding and advocating for the sales teams needs, issues while balancing company goals & KPIs and identify & implement strategies to increase lead generationEnsuring quarterly and annual delivery of individual and team performance objectives and collaborate with the product team to drive adoption, customer success, and feedback on future product enhancements.Liaising with internal teams like Operations, Finance, Marketing, R&D and others to ensure smooth functioning, ordinating & maintaining healthy relationship with external stakeholders like POCs of clients and agencies to ensure proper communication.Managing the customer acquisition strategy through consultative selling and striking new relationship with the CXOs/MDs and also through nurturing existing customer relationships.

Mumbai, Maharashtra, India

Key Responsibilities:As a member of the HR management, I work closely with the senior leadership team on various activities to ensure we are promoting a positive working environment for our employees and work closely with them to ensure all these activities are in line with our company values.Introduced the Employee assistance programme, which encourages our employees to think about their health and wellbeing and help promote a working environment where we listen and support our employees during challenging times at work and home.Case Management includes coaching and advising the management team on various HR related topics i.e. recruitment, payroll, performance management, training as well as providing advice & guidance to the leadership team in relation to issues including disciplinary, grievances, performance management, sickness absence, redundancies and Dismissals (in line with Company Policy and ACAS Best Practice).Lead on employer branding, recruitment and onboarding initiatives by partnering with our marketing team to help promote our brand internally and externally and help attract and recruit the best people.Train and deliver to managers on the processes involved for conducting the annual appraisals and introduced a reward system which recognizes individual contribution and help retain our staff.Supports and contribute to the development of our company policies and procedures ensuring these are in line with changing legislative provisions.Managing the HR assistant in their day to day activities and help with their personal growth and reviewing various HR systems to implement to ensure we work more efficiently as a HR department.

Mumbai, Maharashtra, India

Key Responsible:Ensured the HR Bid strategy for the HR function was fully communicated to all internal and external stakeholders involved in any bid including management as required prior to Bid submission.Partnered with relevant Executive Directors as a member of the Senior HR Leadership Team to develop and deliver the HR people plan effectively and contribute to the development of local business unit strategies which reflected current HR practice.Supported the Head of HR in partnering with the business to challenge and drive performance through exemplary people and organizational practices, departmental key performance metrics that underpinned the business priorities and headcount planning.Tasked with supporting the business with practical written advice and guidance in the effective management of individual complex cases within the statutory, policy and procedural frameworkI acted as the Chair of the HR policy Review group and oversaw initiated policy changes relating to the Dress code, lateness, disciplinary and grievance, competence and capability resulting in visible tangible results.Collaborated with the legal department to prepare/draft up timely settlement agreements for displaced employees and senior leaders.Oversaw the outsourcing arrangements within multi unionized sites achieving a seamless smooth transfer for 900 staff including conducting due diligence and supporting senior managers in Pre-and Post outsourcing organisations.

Mumbai, Maharashtra, India

Key Responsible:Ensured the HR Bid strategy for the HR function was fully communicated to all internal and external stakeholders involved in any bid including management as required prior to Bid submission.Partnered with relevant Executive Directors as a member of the Senior HR Leadership Team to develop and deliver the HR people plan effectively and contribute to the development of local business unit strategies which reflected current HR practice.Supported the Head of HR in partnering with the business to challenge and drive performance through exemplary people and organizational practices, departmental key performance metrics that underpinned the business priorities and headcount planning.Tasked with supporting the business with practical written advice and guidance in the effective management of individual complex cases within the statutory, policy and procedural frameworkI acted as the Chair of the HR policy Review group and oversaw initiated policy changes relating to the Dress code, lateness, disciplinary and grievance, competence and capability resulting in visible tangible results.Collaborated with the legal department to prepare/draft up timely settlement agreements for displaced employees and senior leaders.Oversaw the outsourcing arrangements within multi unionized sites achieving a seamless smooth transfer for 900 staff including conducting due diligence and supporting senior managers in Pre-and Post outsourcing organisations.Providing front line generalist HR advice on range of queries, cases, policies and practical implementation of terms/ conditions (sickness, maternity, holidays, recruitment). Producing working procedures/ manuals for guidance to managers on HR activities and best practice.Delivery and evaluation of HR workshops and training in a pragmatic/ understanding manner to line managers.Providing supervision and guidance to HR Assistant on all HR related matters addressing training needs and gaps.

Mumbai, Maharashtra, India

Key Responsible:HR administrative tasks, use of Word/HR IPIS solutions for customers in a professional and easy to understand method.Delivery and evaluation of HR workshops and training in a pragmatic/ understanding manner to line managers.Managed the recruitment database to maintain record accuracy.Screened and interviewed suitable candidates, thereafter gave feedback to candidates.Coordinated and facilitated inductions and annual mandatory training updates Sourced, vetted and booked internal and external trainers.Led full internal Personnel file audits to ensure compliance.

Bachelor Of Arts - Ba, Tourism And Travel Services Management

Higher School Certificate, Hsc

Secondary School Certificate, Ssc