Harsh Desai Email and Phone Number

- Lead a team ensuring flawless experiences for celebrities and top clients, achieving 92.7% satisfaction in 2023.- Achieved 96.7% in celebrity brand standard audit, ranking first in the brand.- Pioneered the 'Best Friends' initiative, significantly boosting planner-client relations- Maintained a perfect 100% Celebrity Services ESS Score in 2024 YTD.- Served as Task Force Director of Rooms at The Worthington Renaissance in January 2024.

- Streamlined office operations, enhancing workflow efficiency by 20% through strategic planning.- Boosted CID service level to 58.5 by leading 60+ staff and implementing EVA 2.0.- Coached 13 leaders in enhancing time management and leadership skills.- Developed call intents reducing wait times and elevating customer service efficiency.- Managed weekly schedules and forecasts, improving operational flow and efficiency.- Mentored young professionals, fostering a culture of technical skill and proactive leadership

- Increased Marriott Bonvoy enrollments by 53.7% YOY as Marriott Bonvoy Connector.- Boosted up-sell revenue by 15.6% YOY through FPG In-gauge implementation.- Maintained 2.68-minute mobile chat response time, leading Texas MxM properties.- Achieved 96.7% Brand Standard Audit score (#1/153 in Western Americas) by conducting thorough reviews.- Coached team to reach 75.5% GSS check-in score, maintaining personal score of 78.4%.- NFL Hotel of the Year 2019.

- Promoted from front desk clerk to front office supervisor, overseeing 150 daily airline crew rooms.- Boosted check-in experience score from 74.0% to 88.0% through personal monthly commitments.- Managed hotel operations during full renovation, contributing to Marriott Hotel of the Year 2017.- Handled inventory and ordering for sundry shop, maintaining optimal PAR levels.- Supervised a 573-room property with an average stay of 1.1 days, ensuring smooth operations.