Harsh Dev Email & Phone Number

Bengaluru, Ka, In

Hyderabad, Telangana, India

-- Deep understanding of the Cash Application product offered by HighRadius, including its features, functionalities, and technical aspects.-- Managed 55+ clients, improved the overall customer experience, and identified cross-sell/Up-sell opportunities.--Identify clients at risk of churn and build strategies to retain them by collaborating with the development team to address bugs and implement enhancements.--Engage with customers to understand their requirements, pain points, and business processes related to cash applications to maximize their ROI.--I will make configuration changes and customizations, along with monitoring the changes, testing them, and validating their success with sample validations.--Following up and making scheduled callbacks to customers where necessary.--Document support activities, including issue resolution steps and user feedback, to enable clients to perform administrative tasks independently.--Cross-team collaboration to assist clients with critical or escalating month-end issues to ensure timely book closures.--Act as a bridge between customers and internal teams, providing feedback from customers to help improve the Cash Application product and inform future product development efforts.

Hyderabad, Telangana, India

-- Collaborated with clients or internal stakeholders to understand their business needs and gather requirements for the software product or solution.-- SLA-based clarification/solution of "Cash Application" (One of the cloud services provided by HighRadius) as per the client's requirements and their ERP. -- Contributed to the design and architecture of software solutions by providing insights, and recommendations, and collaborating with other teams.-- Implemented cash-application solutions, optimizing the order-to-cash process and improving processing efficiency by 25%.-- Led delivery efforts for major projects, ensuring 100% on-time delivery and a 95% success rate in meeting milestones.-- Translated business requirements into system solutions, reducing processing errors by 30%.-- Created and maintained documentation related to Client training and user manuals to facilitate knowledge sharing and future reference

Hyderabad, Telangana, India

-- We got training on the Cash Application (AI-based data capture and matching algorithms to achieve 90%+ automation rate for same-day cash application) and it's how it gets implemented.-- Responsible for overall relationship building and retention of strategic customers- 98% YoY-- Created several case studies while identifying the root course and solving functional problems for the client.-- I learned technologies and tools which include Excel, Spreadsheets, MySQL, FileZilla, Eclipse, JIRA, Salesforce CRM, Putty, Zendesk, EDI Notepad, and Calendly.

B.Tech, Electrical And Electronics Engineering, 8.32

Activities and Societies: [Worked as HR for Spade Lpu] [Member of Student Alumni relationship cell] [Member of student placement cell.

Intermediate, Science, 70%

Matriculation, 81.7%