• Collaborated to streamline portal opening and endorsements for clients such as Genpact, Mondelez,Carrier, and QAD Inc.• Designed and developed interactive Tableau and Data Studio reports, delivering actionable insights tostakeholders.• Conducted data mining activities to extract valuable information, enhancing data-driven decision-making within the organization.

• Developed a Python and ML model for predicting health insurance sales leads.• Conducted the initial assessment of a Customer Predictive Analvtics model (Propensity Model) focused on predicting website visitor conversion probabilities based on their device details and website behavior.• Served as a Project Management Officer (PMO) to significantly reduce failure rates in OTP, post-OTP login, registration journey, and add member ID journey, ensuring a smoother customer experience.• Produced reports in Data Studio to communicate insights and facilitate data-driven decision-making within the organisation.• Spearheaded the development of a performance dashboard to track key metrics and optimize businessoperations.