. Was incharge of launching a new product on the shopify app store. Spearheaded development of new product features after gaining insights by talking with the customers . I provided strategic guidance to our key clients on how to maximise the benefits of their loyalty program. I researched the market and gathered client feedback to improve the product.. I collaborated with the Business Development team to create customised pitch decks for clients. I provided real-time… Show more . Was incharge of launching a new product on the shopify app store. Spearheaded development of new product features after gaining insights by talking with the customers . I provided strategic guidance to our key clients on how to maximise the benefits of their loyalty program. I researched the market and gathered client feedback to improve the product.. I collaborated with the Business Development team to create customised pitch decks for clients. I provided real-time customer insights to the product team to enhance our offerings. I worked on creating strategies for loyalty programs in the B2B sector. I led a team of two associates and handled the entire operations of the company Show less

. I helped clients understand the unique value proposition of our program. I worked closely with clients to develop tailored market positioning strategies. I created case studies by analysing the data collected through our clients' loyalty program. I made data-driven recommendations to clients on the different types of campaigns to run. I have helped my clients achieve 55% increases in customer retention and loyalty

. Worked with clients to create roadmaps for seamless product integration on their websites. I was a liaison between business and engineering teams and developed product features. Collaborated daily with product managers to improve/optimise product features. Utilised tools such as MS Excel, and JIRA to track data and create reports on the performance of the product