• Engaged in needs-based interactions with around 300 customers weekly, addressing their inquiries, concerns, and requests using standard procedures to deliver excellent customer experience.• Processed over 120 transactions accurately on a routine basis, undergoing compliance and transaction reconciliation checks to ensure that all transactions adhere to the manual, laws, and regulations. Achieved the 'Business Special' title in March 2022 for outstanding accuracy.• Performed accurate and efficient data entry tasks, recorded transactions by passing journal entries, and maintained precise financial records with a high level of attention to detail.• Coordinated with the compliance team in understanding and resolving unusual transactions, saving 12% process time, and improving business processes. Received the 'Special Award' for the best team in the group in November 2021.• Assisted fellow team members in conducting remittance or foreign exchange transactions, performed assigned ad-hoc tasks and contributed to achieving business goals.• Extensively utilized MS Office (Word, Excel, and Outlook) to conduct routine activities.

Oversaw all aspects of the retail establishment, including strategy, operations, customer service, and sales growth, ensuring its success.> Managed store and delegated various tasks to store associates.> Meet sales goals by building rapport with customers.> Assisted clients in finding the right items as per their requirements.> Followed up with the customers on the overall feedback on the products.> Conducted audits to ensure the accuracy of inventory records.