Harsh Kashyap Email and Phone Number
Hello,I am a highly motivated individual with a passion for Data Engineering and a year of experience in the BPO industry.Through my experience in the BPO industry, I have gained valuable skills in customer service, communication,and problem-solving.In addition to my experience, I am pursuing a Data Science and Machine Learning Professional course from Prepleaf by masai to further enhance my skills and knowledge in this field. Till now, I gained a deep understanding in SQL & Data management, Python, Excel & Data Visualization, Probability & Statistics and keep learning on next topics.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
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Line TrainerTeleperformance Aug 2024 - PresentMohali District, IndiaConduct induction programs for new hires to familiarize them with Flipkart’s processes, systems, and policies.• Deliver process-specific training for customer support, logistics, or warehouse operations, depending on the role.• Guide new employees during their initial period to ensure a smooth transition into their roles.• Observe trainees’ performance during live sessions, calls, or operations and provide constructive feedback.• Use KPIs like CSAT, First Call Resolution, or Average Handling Time to measure training effectiveness.
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Customer Support AssociateTeleperformance Aug 2023 - Dec 2024Mohali District, Punjab, India
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Travel Sales ConsultantSmartcall Infotech Pvt Ltd Jan 2023 - Jun 2023Gurugram, Haryana, IndiaMy key responsibilities were solving the queries of customer regarding their pre and post air ticket. I was also searching the best flight to customer according to their need and budget using Gallio as a GDS. I was working there on call as well as on web chat. Generating the leads from customer's data by calling them and taking follow-ups for tickets sales. -
Operations ExecutiveStartek India Oct 2021 - Jun 2022Lucknow, Uttar Pradesh, India- Handling customers calls proactively and resolving their concerns by addressing customer's uncertainties,concerns,and suggestions on time.- Meeting the process KPIs(CSAT,AHT,FRT,etc)- Attended regular team meetings to clarify progress & performance related expectations.- Helping teammates in their queries regarding process.- Achieved First Rank for consecutive two months in all KPI indexes among all other executives
Harsh Kashyap Education Details
Frequently Asked Questions about Harsh Kashyap
What company does Harsh Kashyap work for?
Harsh Kashyap works for Teleperformance
What is Harsh Kashyap's role at the current company?
Harsh Kashyap's current role is Data Scientist | Machine Learning, Python, Data Analysis | Transforming Data into Actionable Insights.
What schools did Harsh Kashyap attend?
Harsh Kashyap attended Government Polytechnic College.
Who are Harsh Kashyap's colleagues?
Harsh Kashyap's colleagues are Christian Prater, Mayank Rathore, Syed Shanu Ali, Mahwen Kalsada, Thouraya Bouhlila Ep Saidi, Giovanni Gonzalez, Zehi Rihab.
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Harsh Kashyap
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Harsh Kashyap
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Harsh Kashyap
Scaling Systems With Spring Boot | Data Structures, Algorithms & Database ManagementBengaluru
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