Harsh Kumar Email & Phone Number

Coventry, Gb

London, England, United Kingdom

London, United Kingdom

Deliver exceptional business process optimization and analysis to the leading web mapping platform . Drive high-quality customer project services and maximize satisfaction through delivery of feasibility, effort estimation,and progress update. Investigate, test, and validate developed features by managing and maintaining quality assurance.Display entrepreneur mindset in organizing, negotiating, navigating, and implementing the entire projectlifecycle from the design phase to post-go-live.

Bengaluru, Karnataka, India

Consulted and designed dashboards for the leadership to better read the data. Worked on designing differentworkflows for the data ETL (Extract Transform and Load). Connected with different clients to understand therequirements.

Bengaluru Area, India

Migrated all the active and expired contracts into the HPE SAP system. This involved setting up a process to get as much as data from Nimble in agreed format and applying the business logic’s, convert that into HPE format so that the contracts are easily set up in the HPE SAP system. My role in this project was to set up the process of getting the required data from Nimble, Cleaning & Validating the data, converting them in HPE required format and them mapping them to the right customer for renewal.Identified the opportunities of converting leads to contracts. Designed a software model to identify the scope to improve the performance as there were various parameters because of which the conversion rate was low (data loss, Incomplete customer information, No response from the customer, Exclusions)Identified and reported the occupancy of infrastructure of HP at all locations by people, Servers and other equipment.

Bengaluru, Karnataka, India

Worked on agent performance based on different metrics like Calls to ticket ratio, Average handle time,developed SSIS packages to extract data from the legacy source system to extract, clean and integrate and publish various dashboards using SSRS. The SDM's later used this tool to proceed with the bonus plans for the agents.Created reports on various products sold at the different stores and identified the performance of eachproduct in those stores. Designed reports to check on issues registered for each product which was laterassigned to Service Desk or the Desk side support.Reported on the various metrics like FCR (First call resolution), Created cases, Closed tickets. Connectedwith ARM to understand the requirements for the new company Baxalta and designed the end to endsolution for the same.

Bachelor Of Technology, Electronics And Tele-Communication Engineering

Computer Science

Activities and Societies: Recieved Rashtrapati award from Sir APJ Abul Kalam.