Harsh Kumar Shubham Email & Phone Number

As a Sr. Technical Support professional with over 5 years of experience in Microsoft Office 365 specialist, administrator and end user support, I have developed a strong expertise in providing strategic technical guidance and solutions that drive business success. As a Senior Technical Advisor, I specialize in bridging the gap between complex technical challenges and innovative business solutions, ensuring that technology investments deliver maximum value. My expertise lies in resolving the technical issues within expected time, make sure of the environment configured should run smoothly and provide on time support. At Allyis Teach Mahindra, I have had the privilege of working with diverse teams across various industries, including finance, healthcare, educational and technology. My role involves collaborating with senior administrator to align technology strategies with organizational goals, optimizing IT infrastructure, and implementing cutting-edge solutions that enhance operational efficiency and security.Key Highlights:~ Incident Resolution: Achieved a 95% first-call resolution rate for Office 365 support tickets, significantly reducing downtime for end-users and increasing overall satisfaction~ Custom Solutions: Developed custom PowerShell scripts to automate repetitive tasks in Office 365, saving the IT team's time.~ Security Enhancements: Implemented multi-factor authentication (MFA) and advanced security features, reducing unauthorized access incidents by 40%.~ Knowledge Base Creation: Created and maintained a detailed knowledge base for Office 365 troubleshooting, reducing ticket resolution times by 25%.~ Cross-Functional Collaboration: Collaborated with the development team to resolve complex technical issues, improving system performance and reliability for end-users.I am always open to new challenges and opportunities to collaborate with forward-thinking teams. Let’s connect to discuss how we can work together to achieve technological excellence and drive business growth.