Harsh Kumar Singh

Harsh Kumar Singh Email and Phone Number

TQM Sustenance and Field Application @ Tata Power Delhi Distribution Limited
New Delhi, DL, IN
Harsh Kumar Singh's Location
New Delhi, Delhi, India, India
Harsh Kumar Singh's Contact Details

Harsh Kumar Singh work email

Harsh Kumar Singh personal email

n/a
About Harsh Kumar Singh

Key Skills : Collaboration, Organizing & Time Management | Analytical Thinking & Problem Solving | Commercial Acumen | Business Process Re-engineering (BPR) | Work System & Quality Management | Continual Improvement | Communication & Presentation- 19+ Years of progressive career with end-to-end Business Process Management experience in Retail / Service Sector (Utility Business)- Expertise in the area of Strategy Formulation | Business Excellence | Performance ManagementQuality Management | Visual Management | Customer Service | Customer Experience Management | Revenue Cycle Management (Order to Cash) - Proficient in driving excellence frameworks (BSC | TBEM | TQM | TCM | ISO Systems | Digital Transformation | Innovation), establishing business processes, developing performance metrics & dashboards and driving continual improvement - Able to collaborate with CXOs and manage large and cross functional teams - Capable to translate business goals into strategy & action plan and leading transformational & digitization programs/projects. - Action oriented professional, capable to translate the business goals into strategy & action plan. - Actively associated as External Assessor under Tata Business Excellence Model and as Internal Auditor for various Management Systems- Flexible, energetic and firmly believes that success only comes through team workThorough understanding of deploying Balance Scorecard | Policy Management and ensures strong congruence between strategy creation and strategy implementation. Ability to identify next generation of opportunities for operational efficiency and effectiveness. Collaborate and lead cross functional teams to analyze proposed opportunities from ideas to implementation.Have a rich experience into Customer Services & Experience Management viz. managing in-house 180+ login Call Centre Operations, 60+ Team of Front Desk (13 Nos of Customer Care Centres), developing and deployment of Complaint Management Process, CX Tools, VoC Process - Listening mechanism, and managing customer communication & engagement platforms (including social media, emails, webchat, mobile app etc.). Complete understanding of Order to Cash Cycle and associated interdependence among various processes leading to effective process control, risk mitigation and management.

Harsh Kumar Singh's Current Company Details
Tata Power Delhi Distribution Limited

Tata Power Delhi Distribution Limited

View
TQM Sustenance and Field Application
New Delhi, DL, IN
Website:
tatapower-ddl.com
Employees:
787
Harsh Kumar Singh Work Experience Details
  • Tata Power Delhi Distribution Limited
    Tqm Sustenance And Field Application
    Tata Power Delhi Distribution Limited
    New Delhi, Dl, In
    View
  • Tata Power Delhi Distribution Limited
    Head Connection Welcome Group
    Tata Power Delhi Distribution Limited Oct 2023 - Present
     Processing of 2 Lacs New Connection applications and addition of 200+ MW of load Institutionalization of TQM among 100+ workforce, operating from 4 locations Liaison with government departments for policy advocacy on issues impacting load growth
    View
  • Tp Western Odisha Distribution Limited
    Head Connection Management And Business Excellence
    Tp Western Odisha Distribution Limited May 2022 - Sep 2023
    Sambalpur, Odisha, India
     Facilitating the Annual Strategy Development and Deployment Process through the BSC framework  Institutionalization of business excellence concepts among a 3000+ workforce, operating from 250+ locations spread across a distribution area of 48,000 sq. km Implementation of an Integrated Management System (ISO 9001, ISO 14001, ISO 45001) and 5-S framework Managing a Rs 1+ Crore annual budget for business excellence activities and ensuring key performance metrics were defined and met Ensuring load growth of 400+ MW by providing timely new connections with a 30-member team co-ordinating with various stakeholders across 200+ locations
    View
  • Tata Power Delhi Distribution Limited
    Head Of Group - Strategy | Assistant General Manager
    Tata Power Delhi Distribution Limited Jun 2021 - May 2022
    Delhi, India
    As part of the Middle Management Team, responsible for driving Strategy Development and Deployment (Mid Term - Annual Plan) across the organisation. Key role & responsibilities involve  Key support to Top Management in formulation of Mid Term Business Plan, Annual Strategic Plan and Functional Roadmaps Ensuring effective Performance Management by developing framework, processes and methods to execute the annual plan successfully Environment scanning to identify changes in the marketplace and translate into meaningful impact to the organization and to strengthen the leadership position Identifying collaboration and strategic partnership opportunities for internal improvements and revenue growth  Ensuring internal circulation on organization performance and external environmental changes to Board Members, Top Management Team and entire Team Managing innovation platforms and identification of opportunities for innovation
    View
  • Tata Power Delhi Distribution Limited
    Head Of Group - Business Excellence | Assistant General Manager
    Tata Power Delhi Distribution Limited Feb 2019 - Jun 2021
    New Delhi Area, India
    As part of the Middle Management Team, responsible for driving Business Excellence across the organisation through Driving Tata Business Excellence Model (TBEM), Total Quality Management (TQM) and Total Cost Management (TCM) frameworks as pillars for Business Excellence  Deployment of Management Systems (ISO-9001 (QMS) / 14001 (EMS) / 45001 (OHSAS) / 31000 (Risk) / 22301 (BCMS) / SA 8000) Enabling culture of Process Management, Quality Management, Continual Improvement and Knowledge Management within the Organization Facilitating Process and Data Benchmarking Promoting Process Digitization, Visual Management - deployment of 6’S‘ Practices Conducting Internal Process & IMS Audits and Deep Dive Studies Designing and delivering Training Programs on Quality and Business Excellence
    View
  • Tata Power Delhi Distribution Limited
    Head Of Group (Consumer Services)
    Tata Power Delhi Distribution Limited Oct 2014 - Feb 2019
    New Delhi Area, India
    As Head of Group - Customer Services, I was responsible for overall customer service and experience management by ensuring Smooth operations of in-house 180+ Login Call Centre (24*7) and 14 Nos Customer Care Centres (60+ Front Desk Executives) Ensures key performance metrics - call center statistics, response times, order accuracy, and customer satisfaction measures are defined and achieved Conducting Annual Customer Satisfaction Survey and Monthly Transactional Feedback to institutionalize action plan for enhancing C-Sat and Customer Loyalty Developing and managing Voice of Customer and listening mechanisms (including Digital Platforms - Social Media, Webchat, Mobile App etc.) Work in-conjunction with various functions to support branding & campaign efforts  Developing robust and effective Complaint Management Process Oversees the forecasting for customer calls & footfalls for effective manpower planning  Develop and manage budgets for customer service operations and ensure they comply with stated goals, guidelines and objectives Effective deployment and evolution of various application and CX Tools Identification of process gaps and support process changes to ensure timely and successful delivery of services Create company-wide culture of Customer Success - ensuring uniformity in Customer Services and Customer Communication  Enhancing reach of online services and direct customer engagement on energy efficiency and demand side management programs Deployment of Personal Hearing Forums Designing and delivering training programs on Customer Service, Customer Satisfaction and Customer Experience Management
  • Tata Power Delhi Distribution Limited
    Technical Assistant To Chief Commercial | Senior Manager
    Tata Power Delhi Distribution Limited Nov 2009 - Oct 2014
    New Delhi Area, India
    Positioned as Technical Assistant to Chief Commercial (CXO level) and responsible for Formulation of Functional Balance Scorecard (BSC), Annual Budgeting (both for Opex & Capex), and identifying opportunities for resource optimization Evolving and effecting Revenue Cycle Performance Management System - anticipating revenue and collection requirement and formulation of need-based strategies Effective Risk Management and Mitigation at functional level - identifying probable revenue leakage points and implementing corrective measures Preparing management reports / run special projects sponsored by management - assisting Top Management in decision making Identifying Key emerging Industry Trends w.r.t. Order to Cash Cycle Management Designing and delivering training programs on Revenue Cycle Management and AT&C Loss Reduction
  • North Delhi Power Limited
    Executive
    North Delhi Power Limited Jun 2006 - Nov 2009
    New Delhi Area, India
     Conceptualization of Aggregate Technical & Commercial (AT&C) Loss Targets and preparation of Strategic Action Plan - Priority Chart & Matrix for loss reduction parameters Developing performance based Franchisee Agreement for high AT&C loss Areas  Ensuring Business Processes & Regulatory Compliance Design, development and deployment of Business Processes  Track regulatory developments and study its impact on the organization
    View
  • Haidergarh Chinni Mills
    Get
    Haidergarh Chinni Mills Jun 2003 - Jul 2004
    Haidergarh, District Barabanki, Uttar Pradesh, India
    Operation and Maintenance of 23 MW Cogeneration Power Plant.

Harsh Kumar Singh Skills

Leadership Complaint Management Business Development Business Analysis Contact Center Management Team Management Customer Relationship Management Corporate Strategy And Planning Performance Benchmarking Organizational Performance Management Revenue Cycle Management Customer Service Budget Process Consumer Relations Business Process Improvement Business Strategy Management Revenue Assurance Business Excellence Performance Management

Harsh Kumar Singh Education Details

Frequently Asked Questions about Harsh Kumar Singh

What company does Harsh Kumar Singh work for?

Harsh Kumar Singh works for Tata Power Delhi Distribution Limited

What is Harsh Kumar Singh's role at the current company?

Harsh Kumar Singh's current role is TQM Sustenance and Field Application.

What is Harsh Kumar Singh's email address?

Harsh Kumar Singh's email address is ha****@****ddl.com

What schools did Harsh Kumar Singh attend?

Harsh Kumar Singh attended National Power Training Institute, Nagpur (Under Ministry Of Power, Govt. Of India, Nagpur University, Birla Senior Secondary School, Pilani, St. Mary's School, Najibabad.

What are some of Harsh Kumar Singh's interests?

Harsh Kumar Singh has interest in Photography, Trekking And Travelling, Chess And Strategy Games, Playing Badminton.

What skills is Harsh Kumar Singh known for?

Harsh Kumar Singh has skills like Leadership, Complaint Management, Business Development, Business Analysis, Contact Center Management, Team Management, Customer Relationship Management, Corporate Strategy And Planning, Performance Benchmarking, Organizational Performance Management, Revenue Cycle Management, Customer Service.

Who are Harsh Kumar Singh's colleagues?

Harsh Kumar Singh's colleagues are Lalit Kumar Shah, Priyanka Dwivedi, Pankaj Sharma, Abhishek Bharti, Ishu Sangwan, Nitika Aggarwal, Shubham Chaudhary.

Not the Harsh Kumar Singh you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.