Harsh Kumar Singh Email & Phone Number

New Delhi, DL, IN

 Processing of 2 Lacs New Connection applications and addition of 200+ MW of load Institutionalization of TQM among 100+ workforce, operating from 4 locations Liaison with government departments for policy advocacy on issues impacting load growth

Sambalpur, Odisha, India

 Facilitating the Annual Strategy Development and Deployment Process through the BSC framework  Institutionalization of business excellence concepts among a 3000+ workforce, operating from 250+ locations spread across a distribution area of 48,000 sq. km Implementation of an Integrated Management System (ISO 9001, ISO 14001, ISO 45001) and 5-S.

Delhi, India

As part of the Middle Management Team, responsible for driving Strategy Development and Deployment (Mid Term - Annual Plan) across the organisation. Key role & responsibilities involve  Key support to Top Management in formulation of Mid Term Business Plan, Annual Strategic Plan and Functional Roadmaps Ensuring effective Performance Management by.

New Delhi Area, India

As part of the Middle Management Team, responsible for driving Business Excellence across the organisation through Driving Tata Business Excellence Model (TBEM), Total Quality Management (TQM) and Total Cost Management (TCM) frameworks as pillars for Business Excellence  Deployment of Management Systems (ISO-9001 (QMS) / 14001 (EMS) / 45001 (OHSAS) /.

New Delhi Area, India

As Head of Group - Customer Services, I was responsible for overall customer service and experience management by ensuring Smooth operations of in-house 180+ Login Call Centre (24*7) and 14 Nos Customer Care Centres (60+ Front Desk Executives) Ensures key performance metrics - call center statistics, response times, order accuracy, and customer.

New Delhi Area, India

Positioned as Technical Assistant to Chief Commercial (CXO level) and responsible for Formulation of Functional Balance Scorecard (BSC), Annual Budgeting (both for Opex & Capex), and identifying opportunities for resource optimization Evolving and effecting Revenue Cycle Performance Management System - anticipating revenue and collection requirement and.

New Delhi Area, India

 Conceptualization of Aggregate Technical & Commercial (AT&C) Loss Targets and preparation of Strategic Action Plan - Priority Chart & Matrix for loss reduction parameters Developing performance based Franchisee Agreement for high AT&C loss Areas  Ensuring Business Processes & Regulatory Compliance Design, development and deployment of Business.

Haidergarh, District Barabanki, Uttar Pradesh, India

Operation and Maintenance of 23 MW Cogeneration Power Plant.

Master Of Business Administration - Mba, Power Management

Bachelor Of Engineering (B.E.), Mechanical Engineering

Xii - Cbse Board, Science

X - Icse Board, Science