•Assisted in the planning, preparation, and support of hybrid teaching, webinars, and virtual conferencing sessions•Developed strategic cross-platform integration for migrating ~100 TB of data and volumetric analysis for high-level deliverables as an analyst•Conducted compatibility tests for AI-driven educational tools in sandbox environments, identifying and resolving potential conflicts or performance issues before deployment•Implemented and supported routing networks utilizing AVoIP technologies such as BiAmp, Crestron, Cisco VC and Extron across interconnected endpoints.•Conducted trend analysis to identify patterns in user behavior, peak viewing times, and content preferences.

• Administered 12,000+ Zoom accounts, resolving various technical issues and managed large-scale dataset reports on data usage.• Aggregated unstructured data from building operations server to build primary foundation in UBC AV databases management tool•Trained 6 new hires on technical support procedures, and Zoom support, and documented vital staff procedures under the AV support knowledge base via Confluence

Researched in data analysis, social media CRM, online trust-building, client-agency relationships, andtackling cyberand fraud risks with Python