Harsh Mann Email & Phone Number

Delhi, India

New Delhi & Ncr

As a City Manager-Operations. Currently handling entire Sales & Marketing, Administration, Operations for NCR and Chandigarh Market. Handling the team of 550+ employee including Sr. Centre Manager, Centre Mgrs., A.C.M. and Delivery Team.  Scheduling workloads to meet priorities and targets. Responsible for Daily flowless operation excellence. Successfully managing 13k delivery orders on daily basis.  Taking care of daily Customer’s complaints and ensure appropriate resolution deliver to all the customers complaints timely. Setting recruitment, appraisal and line management processes. Involved in the recruitment and mentoring of Senior level staff. Undertaking staff performance reviews. Identifying new market segments and tapping profitable business opportunities in B2C segment. Working with other department heads and ensure to provide immediate support at branch level for flawless execution. Successfully launch business for Chandigarh market. (Identify Place, Peoples, promotion, Customer cliental and Area Potentials)

Punjab, India

As a B.H. in AESL Currently handling entire Sales & Marketing, Administration, Operations and Monthly Business of 3CR for Jalandhar and nearby Market where in almost 1200 student’s studying in Branch for the preparation of NEET, Olympiads and JEE(Main and Advance) Taking care of basic needs of Students, Parents, client and providing appropriate resolution as per requirement.  Handled entire sales and operations team including ABM, Accounts, EDP, Admin, Counsellor’s, Sales, Marketing, faculty and Utility etc.  Driving and delivering the commercial performance of the business. Prospecting, Sourcing and appointing segment specific new channel partners in the assigned area. Taking care of ROI and channel partners. Ensuring required number of active CPs as per Digital business and their daily monitoring, handling & Training. Identifying new market segments and tapping profitable business opportunities in B2B segment. Manage Sales pipeline, forecast monthly sales and identify new business opportunities in order to achieve monthly targets and Phase wise targets. Ensuring effective merchandising and display to enhance product visibility and drive volumes.  Ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels.  Maintaining excellent relations with customers/Clients to generate revenues for further business.  Working with other department heads and ensure to provide immediate support at branch level for flawless execution.

New Delhi & Ncr

As a GM OPS. In Wow Momo Food Pvt. Ltd. Handled entire Operation and Monthly Business of 3CR for Delhi & NCR Market. Handled the team of 350+ employee including Ops Mgrs., Cluster Mgrs., Store Mgrs. and Team.  Driving and delivering the commercial performance of the business. Scheduling workloads to meet priorities and targets. Setting recruitment, appraisal and line management processes. Implementing business procedures. Organizing staff schedules. Developing and implementing creative selling techniques. Ensuring that company goals are met in a timely fashion by the efficient and effective management of personnel and resources. Working with other department heads. Involved in the recruitment and mentoring of new staff. In charge of all departmental procurements. Delegating responsibilities. Undertaking staff performance reviews. Establishing the businesses objectives. Driving the sales and marketing strategy.

Bengaluru, Karnataka, India

As a Sr. District Manager Operations, Bangalore North Leading Monthly Business of 5CR for BIL. Individual Handling 12 Stores (FSC North Bangalore Market) in Bangalore North. Handling a team of 100+. Guiding and mentor the Store Managers in handling their respective teams, stock, promotions and other store resources. Providing valuable insight about product performance and customer feedback to other related teams. Planning for Right Merchandise as per store volume, marker and Guests demand. Taking care of Budgeting and profitability of Store.  Ensuring excellent customer service.

New Delhi

Experienced in planning, supervising and managing the entire operations including resource planning, procurement and smooth functioning of Food & Beverage department.. Key Deliverables:#Operations Management*Taking care of the entire business operations through business development, budgeting, planning local store marketing activities, hiring and manpower training in accordance to standards. *Adhering to brand standards, evaluating profit & loss statement on weekly basis.*Accountable for operational costs and keeping them at par with budget.*Resolving quality and service complaints thereby ensuring client satisfaction & profitable business.Spearheading the day to day restaurant operations namely food costing, accounting, inventory, cash management, etc. *Ensuring rendering of high quality services, resulting in customer delight.*Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management and daily sales report.*Managing PSIS – Product, Service, Image and Safety.#Client Servicing*Ensuring high quality services, resulting in customer delight & optimum resource utilization for service quality.*Delivering high-value services to upscale clients for exalting their satisfaction levels.*Checking resolutions provided by agents to the customer, auditing case logs for any discrepancies, providing feedback thereby improving the whole process. *Achieving customer concerns or feedback thus ensuring proper implementation of necessary action against them.*Responsible for customers TSG-Total Satisfaction Guarantee.

India

As a Restaurant General Manager...Planning & Imparting Training to Managers, Crew & Support staff:On Sales techniques, suggestive selling.Technical: Customer service standards, Complaint Handling, Product Excellence, Service execution.Communication Skills, Grooming, Personal Hygiene and Safety. Developing training plans for new managers and allocating the Training store.Preparing training briefs & training tools for launch of new menu products in different Cuisine with Shu-Chef.Started In-House production in store for four stores. Its helps up to reduce Store Food Cost by 10% and provide freshly prepaid food to customers. Introduce many new items in menu from different cuisine for customers like: Chinese, Italian, continental, south-Indian etc with Shu-chef …..Coordinating support functions, i.e. human resources, store accounting, technology, quality and training. Managing a team comprising of 35 employees included Managers, Chefs, crew and utility staff.

Achieved significant cost control through enhancement initiatives. Played a major role towards enhancing company and client relationship.Played a major role in building up the sales by applying logical approach in door hanging, paper inserting, making it more meaningful tool for increasing sales.

As Shift Manager*Spearhead the delivery service at Pizza Hut and set delivery system for achieving 100% champs and increase the sale’s up to 20%. *Setting up of restaurant to achieve champs millennium & leading the store towards club elite*Played a pivotal role in retaining customers.*Training new staff for the store, which was having strength of 40.

B.Sc (T.H.M) - Tourism & Hospitality Management

Masters Of Business Administration

Ielts

Education record

Advance Diploma In Computer Software Technology From Com-Ed Computers, ‘O’ Level Course.