Client: WalmartResponsibilities:• Managing an online reputation on all the social media platforms of global brand page along with different pages based on various location• Detail analysis of all the posts, its engagement, and its overall performance• Multiple report creation, such as daily status, weekly report, monthly report, fortnightly report and quarterly report• Identifying any post that needs deletion for various reasons as per the company policy• Auditing responses, which are managed by the response team• Audits on the spams and frequent spammers

• Tight monitoring of daily activities that are assigned to the team.• Making sure the team is meeting the client’s day-to-day tasks • Making sure that TAT is maintained when it comes to response management.• Taking care of the roster and shift of the team member.• Having monthly meetings, fortnightly virtual meetings & and weekly calls with clients to understand their needs. • Present the reports to clients when it comes to weekly, monthly, and quarterly.• Providing support to the team in creating all the reports from insight and observation point of view• Auditing all the reports and highlight the errors and getting it rectified from the team• Providing training session to the new member in the team

• Response management on all the social media platforms • Response management on Android & Ios app.• Responding on certain complaint sites.• Weekly Engagement Report.• Comparison with competitor’s engagement.• Observing industries social media activity & giving good recommendation to the client.

Social Media Marketing• Working on platform likes Facebook, Twitter, Instagram, Pinterest, LinkedIn, Google+, Tumblr, Youtube, Blogspot.• Running contest on various platforms.• Running paid ads on various platforms.• Coordinating with the existing clients via Calls & Emails. • Pitching to new enquiries & providing information of social media plans & its activities.• Coordinating & giving ideas to the designer for creating artworks of various social platforms.• Sending content & artwork for the approvals, understanding the client’s requirement & making the required changes.• Increasing follower, getting likes & creating engagement on client’s pages and accounts.• Working within Hootsuite & other social media tools to increase brand visibility through public conversation & engaging with target audience.• Creation of artwork & content in case of emergency & urgency.

• Social Media Executive• Working on platform likes Facebook, Twitter, Instagram, Pinterest, LinkedIn, Google+, Tumblr, Youtube, Blogspot.• Running contest on various platforms.• Running paid ads on various platforms.• Coordinating with the existing clients via Calls & Emails. • Pitching to new enquiries & providing information of social media plans & its activities.• Coordinating & giving ideas to the designer for creating artworks of various social platforms.• Sending content & artwork for the approvals, understanding the client’s requirement & making the required changes.• Increasing follower, getting likes & creating engagement on client’s pages and accounts.• Working within Hootsuite & other social media tools to increase brand visibility through public conversation & engaging with target audience.• Creation of artwork & content in case of emergency & urgency.

• Managing the social media marketing strategy• Execution of all social media activities on all the social media platforms (i.e. tweeting, sharing, engaging, liking, increasing social reach) • Responsibility for hands on interaction within social media presences (facebook, twitter, Google+,Pinterest,etc) • Creating content for all the media platforms. • Tweeting atleast 4 to 5 tweets to increase the followership of our clients’ social media profiles; receiving multiple mentions and retweets in the process• Posting several Facebook posts each day and finding new ways to leverage Facebook for professional and business purposes. • Creating blogs on different topics as per the brand requirement. • Coordinating with creative team for artworks. • Working within Hootsuite & other social media tools to increase brand visibility through public conversation & engaging with target audience.• Have worked on Off Page SEO.• Coordinating with concerned person & fixing the meetings in the work related to branding.• Working over artwork in case of emergency & urgency.

• Digital Marketing• R&D and getting connected to concerned person.