• Designed, implemented and administered user access and privileges following Role-Based Access Control (RBAC) model within several SAP Environments supporting core SAP Applications/Platforms including S/4 Hana ERP, SAP Fiori, Business Intelligence and Analytics (BI/BW), Governance, Risk, and Compliance (GRC), Master Data Governance (MDG) that were critical to all back office business operations such as Finance, Quality Assurance, Manufacturing and Distribution • Coordinated and communicated with various members of the business, technology and quality teams including global process owners, global technical leads, SAP functional leads and business users to analyze business processes in order to effectively design, develop, configure and implement security roles to meet business/security requirements. • Integral member of a Global Application Security team spanning the U.S, Switzerland, Germany, India, China, and Australia• Contributed to implementing remediation strategies for SAP security-related audit findings and/or SOD risk violations issues through role redesign • Utilized Sailpoint for Identity and Access Management (IAM), and SAP Governance, Risk and Compliance (GRC) software to configure and manage the Access Control suite for modules including Access Request Management (ARM) and Emergency Access Management (EAM) within the GRC and S/4 environments as part of Enterprise Risk Management and Compliance • Designed a Robotic Process Automation Process (RPA) to automate Password Reset for SAP systems that once implemented is expected to save 1150 resource hours per year• Performed security role changes and migration across SAP system landscapes governed through Quality Change Management processes (SAP Solution Manager software) and conducted quality control testing that was documented within the company’s Global Document Repository System (GDRS) software • Assisted users in troubleshooting and identifying security authorization issues

• Designed, developed, tested, and deployed Robotic Process Automation (RPA) Bots using one of the leading RPA Platform in the market Automation Anywhere for Enterprise Applications, including integration between cloud based application Microsoft Dynamics 365 (CRM) and IBM Notes (Web Client)• Collaborated with Business Process Owners and RPA Technical Architects to analyze and re-engineer business processes, and design a strategy to develop RPA solutions around them• Engineered a bot for Enterprise Business Operations (EBO) that handled Customer Request Forms as part of EBO Contract Closeouts to achieve a cost savings equal to one FTE• Secured the RPA bots for privileged access, bot accounts and application credentials with CyberArk integration to align with RPA security best practices • Involved in all phases of Software Development Life Cycle (SDLC) including planning, gathering requirements, design, development, testing, deployment and maintenance.• Created Test Plans to validate the execution of various versions of EBO Bot for User Acceptance Testing (UAT) and prepared demos to showcase the automation performed to potential customers• Utilized Agile software development methodologies and followed best scrum practices• Worked with Atlassian Project Management tools including Jira, Confluence, Bitbucket

• Provided IT support and classroom A/V support through regular on-site, phone, and remote support channels to Lebow faculty, staff, and students through software including Bomgar BeyondTrust • Monitored, documented and managed IT support requests in the ticketing system and escalated more complicated issues to next level support• Set up equipment for LCB faculty and students, performing or ensuring proper installation of cables, operating systems, or appropriate software on devices.• Utilized troubleshooting skills to diagnose and fix computer software or hardware operation to resolve problems• Maintained, reserved, check-out IT equipment and performed Inventory, stock and replace printer/copier supplies• Interacted daily with LCB faculty, and students providing them with a variety of technological expertise and guidance