As a Team Leader, I served in the Client Services and Vendor Management departments at CFirst, overseeing a team of 25 to 35 people.I was responsible for managing the client account and delivering reports in accordance with the agreement.As Account Leader, my daily routine involved coordinating with other LOB leaders and managers to prioritize client requirements.I also handled third-party vendors who conducted physical checks and criminal checks on behalf of our client.

As a Senior Executive, I was responsible for managing the account of one of the most critical clients of cFirst. I oversaw the background verification requirements for pre-joiners and post-joiners of the client.Initially, I handled a team of five report writers, which later grew to ten.

 Handling people and ensure to provide best outcome from given resources. Achieve given targets within timeline and to achieve service level of daily/monthly/yearly basis. Ensure to achieve quality and productivity targets by motivating team members. Working as a team player and managing shrinkage% and absenteeism percentage of my team to give better result for organization. On floor supervision and solve agents query and product and process knowledge. Daily bases generate deployment report as per Manpower, and other operational reports. Daily concern with Managers, Training and QA for product updates and process.  Conduct sessions and training to overcome performance grounds. Escalation taken when agents are not able to handle to customer queries.  Up

 Handling people and ensure to provide best outcome from given resources. Achieve given targets within timeline and to achieve service level of daily/monthly/yearly basis. Ensure to achieve quality and productivity targets by motivating team members. Working as a team player and managing shrinkage% and absenteeism percentage of my team to give better result for organization. On floor supervision and solve agents query and product and process knowledge. Daily bases generate deployment report as per Manpower, and other operational reports. Daily concern with Managers, Training and QA for product updates and process.  Conduct sessions and training to overcome performance grounds. Escalation taken when agents are not able to handle to customer queries.  Up

 Handling people and ensure to provide best outcome from given resources. Achieve given targets within timeline and to achieve service level of daily/monthly/yearly basis. Ensure to achieve quality and productivity targets by motivating team members. Working as a team player and managing shrinkage% and absenteeism percentage of my team to give better result for organization. On floor supervision and solve agents query and product and process knowledge. Daily bases generate deployment report as per Manpower, and other operational reports. Daily concern with Managers, Training and QA for product updates and process.  Conduct sessions and training to overcome performance grounds. Escalation taken when agents are not able to handle to customer queries.  Up

 Handling people and ensure to provide best outcome from given resources. Achieve given targets within timeline and to achieve service level of daily/monthly/yearly basis. Ensure to achieve quality and productivity targets by motivating team members. Working as a team player and managing shrinkage% and absenteeism percentage of my team to give better result for organization. On floor supervision and solve agents query and product and process knowledge. Daily bases generate deployment report as per Manpower, and other operational reports. Daily concern with Managers, Training and QA for product updates and process.  Conduct sessions and training to overcome performance grounds. Escalation taken when agents are not able to handle to customer queries.  Up