In this role, I report directly to General Manager; drive B2B sales to steel fabricators, millwrights, and other steel end users across Canada. I manage customer relationships, pricing quotations, sourcing & purchasing, inventory control, sales ordering, and related database updates for each account. I orchestrate logistics and freight transportation. Lead efforts to generate revenue growth, acquire new customers, and up-sell existing accounts.***Value Added***✔Hired initially during onset of COVID-19 pandemic and successfully grew accounts by up to 20% despite economic strife through diligent upselling, account management, and customer relationship building efforts. ✔Coordinated with logistics team on procurement and delivery of materials, monitored back orders, and utilized database to track ongoing orders and projects.✔Collaborated with internal teams to resolve discrepancies in sales orders, handle customer grievances, and provide timely resolution to maintain smooth sales flow.✔Evaluated damaged goods and shipment returns from customers, and partnered with warehouse team to plug loopholes that created issues to optimize client satisfaction.✔Monitored customer buying trends, market conditions, and competitive activity and adjusted business strategies accordingly.✔Cut costs and streamlined processes by implementing new inventory control and pre-ordering processes.

During my tenure here, I controlled purchase orders from initiation, including tracking, revisions, and reconciliations with initial approved project budgets. I managed supply chain operations, including planning, placement, inventory analysis, and correspondence with manufacturing team and distributors. I also kept track of consignment terms, conditions, and sales agreement renewals.

I was promoted to oversee all daily retail branch operations, and led and evaluated team of 15 direct reports. I administered daily costs, ensured smooth business flow, and devised new business plans to optimize branch profitability.***Value Added***✔Improved functionality of CRM in SAP ERP system by including features such as sales strategy, content recommendations, AI-guided selling, individualized quotes, dispute resolution platforms, and revenue, billing & invoice management.✔Boosted profitability by 20% YoY while successfully managing retail branch book worth $50M in assets.✔Sourced and managed portfolio of $15M in mutual funds and total of $5M in other investments.✔Built successful relationships with 300 clients by providing them with exemplary customer service.✔Recognized as youngest Branch Manager across region.

I supervised, mentored, and led team of 7 Junior Officers, and drove efforts to create positive work environment that was client-focused and productive.