Harsh Patel Email and Phone Number

I began my professional journey as an Application Support Analyst at Jeldwen, a prominent USA-based company with operations in Australia. Jeldwen boasts a workforce of over 25,000 employees and specializes in the production of high-quality building materials.In my role as an Application Support Analyst my responsibilities, which include:-Responsible for overseeing and resolving complex technical issues escalated to the third level of support. Collaborate with the Service Desk team to provide guidance and support in addressing tickets that they are unable to resolve independently. -Maintain and update technical documentation, including troubleshooting guides, and standard operating procedures.-Compliance with SOX audit: As Jeldwen is a USA-based company, I am involved in managing the biannual SOX (Sarbanes-Oxley Act) audit. This responsibility entails ensuring adherence to the necessary controls and procedures, maintaining data integrity, and supporting the audit process.-I am responsible for conducting periodic user access reviews to assess and adjust user privileges as needed. Additionally, I collaborate with business owners to understand their requirements and develop and manage user roles accordingly, aligning them with business needs and security standards.-Actively engage with business stakeholders to gather their requirements for new features or enhancements. By effectively communicating these requirements to the development team, I facilitate the implementation of solutions that align with business objectives.-I play a key role in managing relationships with vendors and contractors. This involves liaising with them to ensure timely delivery of services, evaluating performance, and addressing any issues or concerns that may arise.In summary, I fulfill a range of responsibilities related to ticket management, technical documentation, compliance, user access review, database management, requirement gathering, and vendor/contractor management.

Seasoned SAP Basis and Security Consultant with 4 years of enriching experience at LTI Mindtree, specializing in IT General Controls (ITGC), Segregation of Duties (SOD), and Sarbanes-Oxley (SOX) compliance.SAP Security and Compliance Oversight: Skilled in overseeing SAP system security, focusing on access controls, user permissions, and compliance with regulatory requirements such as SOX. Proactively managed Segregation of Duties (SOD) conflicts to ensure adherence to internal controls.Audit and Governance Support: Played a key role in facilitating successful IT audits, including SOX compliance audits, by ensuring robust ITGC frameworks and documenting control activities. Collaborated closely with audit teams to address findings and implement corrective actions.Process Improvement and Risk Mitigation: Contributed to process improvement initiatives, enhancing security protocols and risk mitigation strategies within SAP environments. Implemented best practices to safeguard sensitive data and streamline operational efficiencies.Cross-Functional Collaboration: Effectively liaised with cross-functional teams, including IT, finance, and compliance stakeholders, to align security measures with business objectives and regulatory guidelines.Continuous Learning and Development: Committed to continuous professional growth in SAP security, compliance, and audit domains. Actively engaged in industry forums and training programs to stay abreast of evolving best practices and regulations.