At Ascendion, we make and manage software platforms and products that power growth and deliver captivating experiences to consumers and Global employees. Our engineering, cloud, data, experience, and talent solution capabilities accelerate transformation for Global clients. Headquartered in New Jersey, our workforce delivers solutions from around the globe.

Currently leading multiple Technology Competency Units within Collabera.Overseeing overall performances of all the teamsResponsible for planning and forecasting of all the unitsResponsible for hiring new resources.Setting up performance metrics for team membersBuilding relationships with key stake holdersDeveloping SMEs for each competenciesResponsible for overall team productivity and performanceEnsuring higher fill rate for all the units

Tasked to lead 2 teams simultaneously, responsible for managing one of the newest competency units within Collabera.Developed Information Security competency unit from scratch.Developed various training modules to train recruiters on Information Security related competencyDelivered numerous bulks and SOW within financial services and Information Security SpaceInvolved in planning/forecasting and hiring new resourcesResponsible for ensuring client metrics and SLAs are metEnsuring that client score cards and audits are 100% metTotal team size of 17 recruiters

Lead the team of 15 recruiters supporting one of the largest financial services accounts within Collabera.Responsible for overall team productivity, assisting recruiters with REC understanding, key strings, closing candidates.Qualifying RECs, going on client calls to understand their needs. Overseeing onboarding of the candidates, responsible for end to end delivery.Ensuring all client SLAs and metrics are being met.

Successfully recruited consultants for various Contracts/Fulltime positions on various technologies like .Net, ASP.NET, C#, C++, Java, J2EE, JavaScript, Flex, Spring, Hibernate, PHP, Web Developers, Programmers, Software Engineers, Network/System Analysts, User Experience/Usability Architects, SharePoint Developers, Online Banking Portal Architects, Project Managers, MySQL, C/C++, LAMP, Perl, Ruby on Rails, Silverlight, CSS, HTML, JSP, Database Administrators (UNIX, Linux, AIX, Solaris), Quality Analysts, Capacity Planners, and various other IT professionals.

•Responsible for customer relations and problem resolution with external customers, to ensure that all actions taken result in customer satisfaction and meet company standards. •Understand the business, to resolve various types of customer issues. •Get indepth knowledge of Telecom Products to resolve the issues effectively. •Partner with the Sales team to provide customers with service as outlined in our policies and procedures. •Provide feedback to management on customer issues in other operational areas that impact the quality of the customer relationship. •Ensure all interactions with customers (both internal and external) are professional and courteous. Effectively communicate issues, needs and opportunities with customer service employees and other managers.•Research and resolve any discrepancies regarding customer issues. Report any discrepancies to the Supervisor that cannot be resolved.