Since my graduation from IIHM with a Bsc in HM, I've honed my customer service and critical thinking skills in the hospitality industry. Currently, as a Guest Service Representative at Bai mu dan, I've built upon a foundation of competencies developed during brief but enriching tenures at Taj Hotels and Seven Rivers Brewing Community. My focus is on delivering exceptional guest experiences, leveraging my academic background and practical expertise to anticipate and fulfill customer needs with precision and care.