🔧 Key Skills:Technical Proficiency: Experienced in supporting diverse applications across various platforms, I am skilled in diagnosing issues, implementing fixes, and performing root cause analysis to enhance system reliability.Customer-Centric Approach: I prioritize user satisfaction by efficiently addressing issues and providing timely resolutions, ensuring minimal disruption to business operations.Collaboration: I thrive in team environments, working closely with developers, QA teams, and stakeholders to facilitate smooth deployments and enhance system functionality.🌟 Achievements:-> Successfully reduced incident resolution time by 30% through streamlined troubleshooting processes.-> Provided primary support for maintaining round the clock availability for all applications in scope. Created and maintained system documentation, ensuring accurate and up-to-date information for troubleshooting and knowledge sharing.-> I am being responsible and take ownership to address the work-related issues during ON-CALL (24/7).-> Received Pinnacle performance Award for outstanding contribution towards project successI am passionate about leveraging my technical skills to drive innovation and improve service delivery. I’m excited to connect with like-minded professionals and explore new opportunities in application and production support!