Harsh Vyas Email and Phone Number
Passionate about driving operational excellence and fostering talent development, I am a seasoned Manager with a proven track record of optimizing training programs and operational workflows to achieve business objectives. With 13+ years of experience in leading cross-functional teams, I excel in devising strategic initiatives that streamline processes, enhance employee performance, and elevate overall organizational efficiency.My expertise lies in designing and implementing comprehensive training frameworks tailored to meet the evolving needs of diverse teams. By leveraging cutting-edge methodologies and leveraging the latest technologies, I ensure that training initiatives not only align with organizational goals but also empower individuals to reach their full potential.In addition to my proficiency in training and development, I possess a keen eye for operational optimization. I have a demonstrated ability to identify areas for improvement, implement innovative solutions, and drive sustainable change within complex operational environments. My collaborative leadership style fosters a culture of continuous improvement and empowers teams to overcome challenges and achieve excellence.As a Manager in Training and Operations, I am committed to fostering a culture of learning, innovation, and operational excellence. I am passionate about driving organizational success through the development of high-performing teams and the implementation of strategic initiatives that drive measurable results. Let's connect to explore how we can collaborate to drive positive change and achieve our shared objectives.
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Training ManagerAmazon Fulfillment Technologies & RoboticsPune, Mh, In
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Training ManagerAmazon Fulfillment Technologies & Robotics Oct 2021 - PresentPune, Maharashtra, India -
Training ManagerSutherland Oct 2019 - Oct 2021Chennai Area, IndiaResponsible for managing training delivery for multiple line of businesses for US based retail giant in different marketplaces across globe,responsible for change management, special projects launches.• Managed training for voice and non-voice process responsible for supporting sellers in IN,NA, EU5, CA, MX marketplace• Launched campaign supporting Chinese sellers using Mandarin language from India, first ever foreign language support from India OS• Partnered with clients on up skilling SME’s to create training content for existing LOB’s• Helped in identifying the training needs to resolve business problems with misrouted contacts• Worked with internal team to launch update disseminator a tool to disseminate change information and updates• Built training scorecard to track trainers performance and improve training efficiency• Handled virtual ramp and trained 200+ associates to handle volumes across LOB’s• Up skilled associates on deltas between marketplaces to improve efficiency and reduce transfers -
Deputy ManagerWipro Limited Dec 2018 - Oct 2019Pune Area, IndiaResponsible for managing training for 600+ employees. Responsible for new hire training and Upskilling resources. Managed chat campaigns for in-life support and sales. Created and handled team of content developers responsible for curating content and upload on LMS. Participated in special projects and initiatives related to training. -
Assistant Manager TrainingWipro Limited Apr 2017 - 2018Pune Area, IndiaResponsible for managing training for 500+ employees. Responsible for new hire training and Up skilling resources. Trainer development and delivery. Liaise with teams and coordinate for people supply chain for seamless delivery.•Cycle time improvement •Speed to competency•Managing New Hire training•Up-Skill Training•Implementing New Way of learning through different sources,Peers,Social Media,Online Learning,Informal way of learning,Learning How to learn•Cost reduction in Training•Performance Management for the entire campaign•Partnered with client to deploy automated tool to build quality framework along with agent life cycle to drive learning and capability building using CI•Key player in deploying complex chat process•Lead the knowledge transfer for a transition project and traveled to Philippines•Skill development and capability building for the campaign
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Assistant ManagerWipro Bps Dec 2015 - Apr 2017Noida Area, IndiaKnowledge Management for Trainer's and Product SME •Domain expert responsible for restructuring and designing process maps for E to E journey.•Training the trainers- Responsible for grooming all new hire trainers from product standpoint•Maintaining performance for New Hires identifying and fixing any issues identified.•Running change management Initiatives to drive product launches•Client management and expectation management.•Managing New Hire training•Suggest New Way of learning•Take initiatives for informational changes•Telecom Domain Excellence Expertise at Wipro with over 7 years of experience •Expertise in Tech, Customer service, Escalation Management, Saves, Collections and correspondence.•Received several accolades for Innovation and business insights.
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TrainerWipro Bps May 2014 - Dec 2015Kolkata Area, IndiaProcess trainer- Technical support, Customer service and billing, chat, Customer relations, Escalation Management and OM.•Team Management in 4 weeks of On Job Training post clearing of assessment for New Hires.•Regular Performance Review with the Trainees / CCM(s).•Trained QA’s , TM’s , SME’s on various new changes policy – Privacy Policy , Client tools.•One on One session with the trainees for their grooming towards future growth and personal objective.•Sharing process updates with the trainees on regular basis by conducting crew briefs•Organize refresher training post need / challenge identification.•Auditing calls and sharing feedback to help improve CSAT and CR7 Scores.•Skill development towards the call taking environment and soft skill management•Pass on feedback and streamline the client training content.•Pass on Feedback to stream line client tools•Interact with client on a regular basis towards process improvement and training.•Drive any new process changes or projects and possibilities of application and share an action plan on the implementation of the same.•Worked with the client during the launch of their automated tool and collated feedback on bugs and areas of improvements and highlighted them.
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Senior AssociateWipro Limited Aug 2011 - May 2014Kolkata Area, IndiaHandling customers and providing technical support for phone broadband and tv.•Was a part of pilot batch for Tech Support•Was a part of Pilot batch for Tech-2 (Escalation Que)•Handling inbound calls for UK based Telco in Tech Process•Maintaining call quality, meeting assigned targets in scope of process/ company policies to provide a world class customer service experience.•Meeting the required parameters and was rewarded for up sell several times.
Harsh Vyas Skills
Harsh Vyas Education Details
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Accounting And Finance Honours -
Business/Commerce, General
Frequently Asked Questions about Harsh Vyas
What company does Harsh Vyas work for?
Harsh Vyas works for Amazon Fulfillment Technologies & Robotics
What is Harsh Vyas's role at the current company?
Harsh Vyas's current role is Training Manager.
What schools did Harsh Vyas attend?
Harsh Vyas attended Symbiosis Centre For Distance Learning, City College Of Commerce And Business Administration., Kendriya Vidyalaya.
What skills is Harsh Vyas known for?
Harsh Vyas has skills like Management, Bpo, Coaching, Team Management, Call Centers.
Not the Harsh Vyas you were looking for?
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Harsh Vyas
Assistant Manager @ Unison Globus | Recruitment, Hr Management | Let'S Talk For - Cpa | Ea | Us Account | Us Taxation | Outsourcing | Kpo | 1040 | 1120 | QuickbooksAhmedabad -
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Harsh Vyas
Ahmedabad -
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