Harsh Malhotra Email & Phone Number

Delhi, Dl, In

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

• Deploying virtual machines using the Azure Portal and PowerShell, including the addition of disks upon request• Configuring Azure NIC, Virtual Networks, and providing access to users while ensuring enhanced security through Network Security Groups and inbound rule setup• Automating virtual machine shutdown during off-business hours using PowerShell scripts, resulting in a 20% reduction in cost• Managing multiple subscriptions, performing ASR services, and greenfield migrations, while also managing Azure AD and GitHub templates• Developing ARM templates for standardized deployments, enhancing scalability with Azure VMSS for workload scaling• Migrating both on-premises VMs to Azure and Azure VMs from the Classic portal to the ARM portal• Designing and implementing Client-Server applications with MS-SQL Server, MySQL, and Microsoft Azure, creating web apps for developers, and configuring storage accounts• Installing, upgrading, configuring, and troubleshooting Windows Servers, IIS, and FTP services, while ensuring server health and security through antivirus updates• Achieving high availability of cloud services through streamlining operations and process automation• Providing solutions based on customer requirements and service requests, including enabling backup policies on virtual machines and configuring Azure Backup and integrating Azure VM Agents.CI/CD, Devops, Jenkins, Docker.

Gurugram, Haryana, India

• Cloning repositories, creating branches and tags for build systems, and writing environment checks using PowerShell scripting• Monitoring builds in Azure DevOps and managing multiple environment builds and deployment activities• Troubleshooting application-related issues through log verification and identifying/resolving issues related to build and deploy processes• Successfully managed multiple environment builds and deployments, ensuring efficient software releases• Implemented proactive server performance monitoring by creating alarms in the Monitor service, resulting in a 60% reduction in critical incidents and improved system stability.

Noida Area, India

• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution, and closure of trouble tickets.• Users Management, Groups Management (Security Group/Distribution Group) in Active Directory and File Server (Folder Permissions). • Installing software & troubleshooting all kinds of queries and errors in operating system like Windows 10 OS and applications.• Working on Service Now ticketing tool.• Managing RSA token related issues on daily basis.• Managing IT hardware related issues and inventory as well.• Managing user accounts in Okta portal and helping users with Okta multifactor authentication setup, resetting their MFA type.• Providing L2 level support on applications and remote desktop troubleshooting also.• Providing support to clients with configuration of MS Intune company portal application.• Troubleshoot and manage Active Directory (AD) related issues.• Deploying software patches and updates on all Windows machines in the domain environment.• Troubleshoot all Access Grant/Revoke issues related to File shares, Root Folder, etc.• Proving and revoking zoom meeting access (Delegation/recording) for users.• Manage and troubleshoot internal Application support, VPN, Proxy issues.• Managing user profiles in Jira and providing user access to confluence articles.• Working on Office 365 and managing users accounts, mailbox delegation & applying mailbox permissions (Domain block, spam, and whitelisting domains). Analysing NDR emails and providing the resolutions accordingly.• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations and network for users.• Assigning Virtual machines to users and managing the VM’s on Vcenter.• Creating SOP’s and KB articles for resolutions of know issues in the environment

Gurugram

Helpdesk Management, maintaining SLA, giving remote support, UK and India Clients•Users Management, Groups Management (Security Group/Distribution Group) in Active Directory and File Server (Folder Permissions). •Installing software & Hardware Components & troubleshooting all kinds of queries and errors in operating system like Windows 10 OS and Application.•Configuration and troubleshooting of User profile and Microsoft Outlook 365.•Configuration of Corporate E-mails in Windows Mobiles/Blackberry phones/ Android & I Phone.•Working with Office 365 and managing users accounts.•Providing remote support to UK clients through chat and voice (if required).•Working with Manage Engine (Service Desk Plus) Ticketing tool.•Installing Patches on systems using Manage Engine Desktop Central tool.•Managing Blackberry Work Application.•Troubleshoot issues related to Symphony Chat Application and Zoom conferencing application

Gurgaon, India

Working for You Tube, content administration on You Tube.•Managing You Tube account based on the latest policies set by Google, which includes reviewing and revocation of You Tube channels and uploaded Videos.•Scrumming the entire You Tube using Google provided tools for duplicate videos and channels.•Finding and revoking accounts created using bots.•Identifying the intent of the uploader in videos and mark our decisions for the channel.•Spam reduction for best user experience.•Enabling monetization of channels and replying to user requests and queries for their videos and channels via email

New Delhi Area, India

•Provide Desktop & Laptop support to 500 corporate users onsite and offsite on windows and Mac users.•Provided support for imaging, configuration and migration of users' workstations from windows XP operating system to the Windows 7, MAC, IOS platform, Mobile devices ensuring all data, files and folders migrations are completed efficiently and with minimum interruption of operations.•Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.•Managed Exchange client configuration using Microsoft Office Outlook; .•Managing Mailbox databases/ Backups/ Repair/ Recovery.•Configuration new user profile, account creation, User account deletion and modifying Users assigning permissions.•Configure access to shared folders, manage shared folder permissions, Configure file system permissions, Ownership of files and folders.•Local and Network Printer Installation, Configuration and Sharing.•Set up secure WIFI, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.•Ping Based Monitoring Network through solar winds & troubleshoot accordingly.•Daily checklist preparation of network devices

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Arts (B.A.), Business Administration And Management, General

High School, Humanities/Humanistic Studies